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Customer Service Rep (Collections)

Mediacom Communications West Des Moines, IA
  • Expired: 28 days ago. Applications are no longer accepted.

General Responsibilities:
The Collections Associate I will assist Mediacom in maintaining our revenue stream by speaking with customers about past-due accounts and assisting them in making payments to ensure their services are not interrupted. You will accomplish this by participating in non-pay reminder activities to customers. In addition agents are eligible for regular incentives driven by individual performance.

Specific Responsibilities:
• Receiving payment and posting to customer accounts.
• Contacting customers and advising of potential service disconnection.
• Keeping detailed and accurate records of collection and status of accounts.
• Assist payment center to ensure customer satisfaction.
• Process payment arrangements and follow through to ensure arrangements are met in a timely manner.
• Monitor aged balanced reports and assist with collections of NSF checks.
• Assessing customer needs to determine appropriate payment arrangements within company guidelines.
• Partnering with other departments to resolve billing or service disputes.
• Perform other duties as assigned.

Preferred Experience/Skills:
• High School Diploma or equivalent.
• Use of mathematics to solve problems.
• Good listening, negotiation and communication skills.
• Customer service experience preferred.
• Good time management and organization skills.
• Knowledge of PC based word processing and spreadsheet programs, such as Microsoft Word and Excel.

Mediacom Communications

Why Work Here?

Mediacom provides the power to succeed!

Mediacom serves over 1,500 communities throughout the country. While most of our coverage is in America's smaller cities and towns, we believe our customers deserve the same level of digital services that people receive in major metropolitan areas. We have invested millions of dollars to build a nationwide fiber optic infrastructure to deliver a wide array of advanced products and services including digital cable TV, high-speed Internet and phone service. We are dedicated to keeping jobs in the communities we serve. Our diversified workforce of over 4,600 employees lives and works in the 22 states where we do business. Mediacom Communications is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.


3737 Westown Parkway, West Des Moines, IA 50266
West Des Moines, IA