Direct Hire! Award winning healthcare organization! Technology driven! Need we say more! Contact MediQuest Staffing about this amazing CAREER opportunity!
Position: Customer Service Representative - Bilingual
Location: Irvine, CA
Hours: Monday-Friday 8:00 a.m. - 5:00 p.m. (must be flexible to work OT)
One of the largest and most experienced national medical insurers, is looking for Bilingual Entry Level Customer Service Representatives to provide concierge style service to their members.
For immediate consideration, please submit your resume to irvine@mediqueststaffing, or call 1-833-633-7878, and ask for Irene or Gena.
CUSTOMER SERVICE JOB DUTIES:
- Provide excellent customer service to all incoming/outgoing callers while documenting inquiries related to dental benefits, eligibility, provider information, grievance and appeals, and other inquires.
- Review and respond to all e-mail communications within 24 hours from receipt
- Conduct outbound calls and/or campaigns when directed
- Document all customer transactions
- Maintain a quality score of 95% or better
BILINGUAL CUSTOMER SERVICE REQUIREMENTS
- 2+ years in customer service including a retail or hospitality setting
- Bilingual: English / Spanish - REQUIRED
- Excellent listening skills
- Excellent verbal and written communication skills in English and Spanish
- Minimum typing of 35 wpm (Test will be administered)
- Experience in Microsoft Outlook (Test will be administered)
- High School Diploma or GED is required
How does an extra $50 sound to you? If you know someone that would be interested in a job in the healthcare field, send them our way!