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Bilingual Medical Customer Service Representative Call Center - OC

MediQuest Staffing Orange, CA
  • Posted: over a month ago
  • $16 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, Dental

Want an opportunity to work for an award winning healthcare organization? Enjoy providing excellent customer service? Experienced working in medical call center environment? Look no further than this position in Orange County! Contact MediQuest Staffing immediately!

Industry: Healthcare

Location: Orange, CA

Schedule: Monday – Friday / 8am – 5pm

Rate: $16.00 / hour

Large healthcare organization is looking for a few experienced Medical Call Center Customer Service Representatives. Candidates must be Bilingual, have experience working with Independent Practice Associations (IPA), high volume-call center experience and excellent customer service skills.

For immediate consideration, please submit your resume to irvine@mediqueststaffing.com or call 1-833-633-7878, and ask for Stacy at MediQuest Staffing.

DUTIES

  • Answer calls in a courteous and professional manner
  • Act as a liaison between members and healthcare organization
  • Daily assist customers with inquiries, eligibility, referrals, billing etc.
  • Provide detailed documentation of every call in computer
  • Verify HIPAA requirements to ensure account accuracy
  • Assist and support staff with various tasks

REQUIREMENTS

  • Must have a minimum 2 years’ current customer service experience in a healthcare call center environment
  • Bilingual – English / Spanish
  • Ability to handle high volume in bound calls; fast paced environment
  • Must have knowledge of IPA operations in a health care setting
  • Strong skills with IDX or EZCap software
  • Experience with medical claims, eligibility, and referrals
  • Excellent computer skills in MS Word, Excel, Outlook
  • Have good written and verbal communication skills
  • Excellent attention to details
  • Strong organization and follow-up skills
  • Must be a team player with a “Can-Do” attitude

Referral Bonus—Know anyone? We have up to a $500 referral bonus program available!!

MediQuest Staffing

Why Work Here?

Excellent Opportunity!

MediQuest Staffing matches high-quality healthcare professionals with talented medical support staff. Our dedicated medical focus and expertise allow us to build collaborative partnerships with both clients and candidates, ultimately creating lasting value and delivering performance-based results in the constantly evolving healthcare industry. We have been connecting candidates with private practices, outpatient clinics, hospitals, independent physicians’ associations, medical billing services, urgent care, and healthcare administration since 1965. We know that it takes great people to make a great company.

Address

Orange, CA
USA

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