Direct Hire! Award winning healthcare organization! Technology driven! Need we say more! Contact MediQuest Staffing about this amazing CAREER opportunity!
Location: Las Vegas, NV
Hours: Monday-Friday, 6:00 AM-7:00 PM - 8 Hour shifts (need to be flexible in time)
One of the largest and most experienced national medical insurers, is looking for Bilingual Entry Level Customer Service Representatives to provide concierge style service to their members.
For immediate consideration, please submit your resume to irvine@mediqueststaffing, or call MediQuest Staffing at 1-833-633-7878, and ask for Irene.
BILINGUAL CUSTOMER SERVICE JOB DUTIES:
- Provide excellent customer service to all incoming/outgoing callers while documenting inquiries related to dental benefits, eligibility, provider information, grievance and appeals, and other inquires.
- Review and respond to all e-mail communications within 24 hours from receipt
- Conduct outbound calls and/or campaigns when directed
- Document all customer transactions
- Maintain a quality score of 95% or better
BILINGUAL CUSTOMER SERVICE REQUIREMENTS
- 2+ years current experience in customer service including a retail or hospitality setting
- Bilingual – English / Spanish
- Excellent listening skills
- Excellent verbal and written communication skills in English and Spanish
- Minimum typing of 40 wpm (Test will be administered)
- Experience in Microsoft Outlook (Test will be administered)
- Provide excellent customer service to members
- High School Diploma or GED is required
How does an extra $50 sound to you? If you know someone that would be interested in a job in the healthcare field, send them our way!