Skip to Main Content
← Back to Jobs

Customer Success Manager - Denver Colorado

MediLogix Denver, CO
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Dental

Description of Responsibilities

Denver based resource responsible for the overall building and maintaining sustainable customer relationships. Through on-boarding, training & support, the CSM ensures that all customers are fully engaged and getting the value that they expect from MediLogix. Proactively address any customer issues and promote customer retention practices.

Duties of the Customer Success Manager include the following:

Customer Onboarding:

  • Manage New Customer Implementation and transition from sales to operations
  • Organizing supplier in-services for key rental products
  • Providing printed instructions at implementation
  • Assess and organize needed reports for internal and customer users
  • Promote and provide instruction for the Customer Portal and Analytics.

On-going Support:

  • Build trusted relationships with key stakeholders within Customer organizations to ensure continued Customer’s satisfaction and retention
  • Consultative Calls
  • Customer Outreach
  • Review Feedback and take appropriate action
  • Rent to Own / Buy Out Options
  • Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution
  • 100% Focused on providing customer value
  • Monitor Customer activity and recognize opportunities for proactive intervention.
  • Use internal analytics and reports effectively to review customer trends and opportunities.

Responsibilities / Accountabilities

  1. Engage customers to help them achieve their desired outcome through interactions with MediLogix
  2. Pinpoint customers’ needs and create processes that reflect their goals.
  3. Present Medilogix’s unique value proposition to customer base.
  4. Attend and participate in meetings of the business development and operations teams to include but not limited to sales, marketing, business development, operations, and equipment training.
  5. Direct or participate in company committees as needed.
  6. Perform other duties as requested by the Executive Vice President/Business Development and the Chief Operating Officer.
  7. Report any misconduct, suspicious or unethical activities to the Compliance Officer.

Specific Requirements:

  • 5+ years experience in leading customer-facing organizations; direct Customer Success Management is a plus.
  • Ideally combined background of post-sale and sales/marketing experience
  • Strong empathy for customers AND passion for growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree

MediLogix

Why Work Here?

Dynamic, fast paced, growing company that values and supports its associates.

MediLogix is the market leader in providing on-demand equipment rental solutions for operators throughout the United States. Our clinical and business solutions help create Continuity of Care. MediLogix is an equal opportunity employer and hires highly motivated, self-directed individuals who are willing to grow with the company. This is an excellent position for a hard-working individual. This is an hourly position with other company benefits.

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.