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IT Administrator

Medford Radiology Group Medford, OR

  • Posted: May 09, 2021
  • Full-Time

MRG is looking for an IT Administrator to join our Information Technology team! This is an excellent opportunity; MRG offers a comprehensive benefits package including medical, dental, vision, life, disability, retirement, and tuition reimbursement!

Summary Description:

The IT Administrator is primarily responsible for supporting the enterprise computer systems used by the users at MRG and affiliated organizations. This support includes managing, maintaining, and optimizing systems assigned to the IT Administrator. IT administrators ensure that the systems assigned to them have a high degree of confidentiality, integrity, and accessibility. The IT Administrator is secondarily responsible for supporting the computer users at MRG and affiliated organizations. In addition, the IT Administrator is responsible to back up IT Engineers on various computer systems.

Job Expectations

  • Installs, tests, maintains and monitors computer programs and systems with minimal direction
  • Manages the ongoing security of assigned computer programs and systems
  • Ensures parity between development, test, and production environments
  • Maintains daily business continuity efforts, including backups, downtime environments, and high availability systems
  • Documents all system configurations and procedures in such a way that fellow IT employees can use them
  • Performs periodic system performance tuning
  • Researches core system issues when they arise, resolving basic, intermediate, and advanced issues where able, and elevates problems to higher-tier staff and vendor support when necessary. Knows when to elevate an issue for timely resolution.
  • Confers with clients regarding business needs and customizes technical solutions to meet these needs
  • Consults with management and ensures agreement on system principles
  • Trains backups on primary systems to ensure the continuity of service whether the IT Administrator is present or not available
  • Acts as a help-desk agent by providing staff and users with assistance solving computer-related problems, such as malfunctions and application problems.
  • Monitors helpdesk system and works through tickets at a sufficient rate, while thoroughly documenting solutions as well as time spent
  • Makes and receives phone calls for the help desk, as well as general Radiology support calls as needed
  • Follows up with customers to ensure issue has been resolved
  • Performs work within established guidelines, policies, and procedures; assists with the creation of guidelines, policies, and procedures
  • Performs research, including cost/benefit analysis, on various pieces of computer equipment ensuring that MRG purchases appropriate equipment at a reasonable price.
  • Other related duties as required.

Targeted Job Expectations - IT administrators specialize in several areas within IT. The specific areas and expectations are as follows:

Network Administrator
  • Administers supporting infrastructure, including firewalls, routers, switches, wireless access points, and other network devices
  • Administers WAN and telecom connections for MRG
  • Administers phone MRG's phone system and features
  • Monitors network load, performance, and uptime
  • Configures VPNs and remote access for MRG and clients

Storage/Virtualization Administrator
  • Administers supporting infrastructure, including SANs, NASs, virtual hosts, virtualization software, and other iSCSI endpoints.
  • Manages storage environment, optimizes storage usage, performs provisioning and capacity planning
  • Configures virtual environment for high availability and disaster recovery scenarios
  • Provisions additional virtual servers as needed by MRG
  • Configures, manages, and monitors all backups for servers

PACS/Interface Administrator
  • Designs and administers advanced DICOM routing infrastructure
  • Designs and administers HL7 interface engine(s)
  • Administers day-to-day operation of PACS equipment including image workflow, archiving, auto-routing, and prefetching

Database Administrator
  • Installs and upgrades database servers and application tools
  • Allocates system storage and plans future storage requirements for the database system
  • Modifies database structures and stored procedures as needed
  • Monitors and optimizes database performance
  • Performs database backup and recovery activities
  • Generates various reports requiring direct database queries
  • Managing and monitoring data replication

Server Administrator
  • Installs and upgrades physical servers used to support MRG's virtual and physical systems
  • Monitors and repairs physical servers to ensure continual service
  • Administers MRG's Windows Server environments including file/print services, Active Directory, Group Policy Objects, DNS, DHCP, and licensing
  • Administers MRG's Microsoft365 environment including Exchange Server, Azure Active Directory, multi-factor authentication, mobile device management, and licensing



Requires a minimum of 5+ years of IT experience and an associate's degree or equivalent work experience. BS in Information Technology and related technical certifications preferred. May have an equivalent combination of education and/or experience.


Mid-level IT position

Knowledge, Skills, and Abilities
  • Knowledge of All Microsoft Operating Systems and general practices
  • Knowledge of current software being used in business environments
  • Able to effectively present technical information in written and verbal form to clients, managers, and radiologists.
  • Can effectively respond to questions from managers, clients, and Radiologists
  • Able to solve practical problems and deal with a variety of variables
  • Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Able to Identify and resolve problems in a timely manner
  • Can develop alternative solutions while working well in group problem solving situations
  • Uses reason even when dealing with emotional topics
  • Assess own strengths and weaknesses, pursue training and development opportunities
  • Maintains confidentiality
  • Listens to others without interrupting; keeps emotions under control
  • Remains open to others' ideas and try new things, focuses on solving conflict
  • Speaks clearly and persuasively in positive or negative situations
  • Observes safety and security procedures, uses equipment and materials properly
  • Treats people with respect, works with integrity
  • Upholds organizational values and keeps commitments
  • Displays adaptability in an ever-changing environment
  • Manages projects of moderate scope, including coordinating other participant's activities towards the project goal; communicates progress; completes projects on time

Working Condition Requirements:
  • Frequently required to stand, walk, sit, bend, reach, crawl, kneel, stoop, bend, climb, balance
  • Continually required to utilize hand and finger dexterity, talk or hear
  • Continually utilize visual acuity to operate equipment, read technical information, keyboard
  • Occasionally required to lift/push/carry items up to 50 pounds
  • Occasionally exposure to wet and/or humid conditions, outside weather conditions, hot or cold
  • Occasionally work near moving mechanical parts, loud noises, and high, precarious places
  • Occasionally work around fumes, airborne particles, or toxic chemicals, infectious/bloodborne

Medford Radiology Group


Medford, OR
97504 USA



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