General Manager

The Hotel General Manager (GM) has overall responsibility for the operation of the hotel, and directs and administers business activities at the facility. The GM, in keeping with established goals and objectives, maximizes profits and operating plans, and oversees the activities of all department heads as they relate to the execution of the plan.

JOB DUTIES:

• Coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions
• Inspect operation and rectify all unsatisfactory conditions
• Enforce fair labor practices in compliance with federal and state law
• Lead the Executive and Management team effectively
• Business planning in line with forecasted sales and costs including guidance to department heads
• Establish and implement guest service standards for all departments. Periodically reviewing, identifying problems and taking corrective actions
• Involvement in sales & revenue management to help with strategy, identifying need periods and supporting team to accomplish top line goals
• Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments
• Ensure that personnel training programs and future development plans are in place and executed
• Through leadership and mentoring, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees
• Promote the reputation of the hotel among team members, general public, and within the industry
• Assure the hotel has an ongoing preventive maintenance program and the property is kept in good working condition
• Monthly forecasting of operating staff and cost expenditures
• Monthly P&L review to keep cost and expenses in line

JOB REQUIREMENTS:

• 3+ years as GM in a 150+ room busy, robust Limited Service Hotel with F&B
• 3+ years as GM in 150+ room Full Service Hotel (PREFERRED)
• Hilton Experience or Major Brand Experience preferred
• Bachelor's Degree preferred
• Clear and concise written and verbal communication skills
• Ability to develop and grow a business
• Track record of profit-making and goal achieving
• Managerial responsibility over operations, finance, marketing and administration
• Know-how to work in a high entrepreneurial environment by demonstrating foresight, imagination, commitment, and personal ability to achieve increasing occupancy and profits
• Articulate, exhibit a clear, yet firm, "leadership" manner
• Possess strong personal confidence in his/her ability to accomplish future hotel objectives
• Ability to drive and lead the hotel through a period of meaningful growth and expansion, whereby the hotel's overall sales and profitability are increased significantly
• Demonstrate team building experience and ability to lead by example
• Ability to sell concepts and ideas to management, peers, and employees
• Ability to instill a guest service attitude in all employees
• Experience in mentoring and developing Managers