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IT Support specialist Lead II URGENT HIRING

McLean Intelligent Workforce Chantilly, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

On behalf of our client, we are looking for an IT support specialist who will be responsible for overseeing and provide end-user technical support to the USGS user community. End-User Technical Support includes desktop support services that cannot be resolved remotely by Tier I Technical Support and have been dispatched to higher-level support.

Job Responsibilities:

  • Lead a team of Tier 2 staff and provide hands-on support to improve customer experience.
  • Create SOPs for standard support services and ensure the team is trained on the SOPs.
  • Provide customer technical assistance at the desktop on hardware and software for the USGS user community.
  • Configure, test, and install printers, scanners, network copier/printers.
  • Install and manage desktop and laptop operating systems, including and up to Windows 10 Professional, Apple OS Catalina.
  • Mobil support, iOS devices (iPhone, iPad), and Android devices.
  • Install, upgrade, and maintain application software for all USGS equipment in accordance with SOPs.
  • Working with various authentication types (ODBC), registry, scripting, and desktop automation (command line, Terminal shell, PowerShell, etc.) and other related core system files.
  • Ensure that the latest virus scanning software versions and updates are installed and running on all USGS PCs and laptops.
  • Create baseline computer images and manage changes to the baseline images.
  • Deployment of software via Active Directory Group Policy Object (GPO), scripting, System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM), or other tools.
  • Ensure the latest approved BIOS and patches are applied to PCs and Laptops.
  • Perform remediation procedures in response to security vulnerability reports.
  • Print and file server configuration changes.
  • Maintain file share structure and permissions for end-user data.

Job Requirements:

  • public trust
  • Requires a bachelor’s degree or at least four years related experience or equivalent combination of education and/or experience.
  • Knowledge of the principles and techniques of supervision, personnel development, administration, and resource management.
  • Thorough knowledge of Windows operating systems up to Windows 10.
  • Thorough working knowledge of Microsoft Office Suite(s) including and up to Office365 client, Office365 for Mac.
  • Strong working knowledge of mobile devices and services associated with Apple iPads, iPhones, and Android.
  • Customer service mastery and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to customer questions or PC issues.
  • Excellent documentation, collaborative and communication skills, both written and verbal.
Company Description
McLean Intelligent Workforce is an independent firm specializing in recruiting top-quality professionals for our clients.

McLean Intelligent Workforce

Why Work Here?
If you're excited to be part of a winning team and If you are looking for a very good environment, Then this is the right place for you.

McLean Intelligent Workforce is an independent firm specializing in recruiting top-quality professionals for our clients.

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Chantilly, VA




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