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Call Center Representative

McLean County Orthopedics Bloomington, IL
  • Expired: 25 days ago. Applications are no longer accepted.

RESPONSIBILITIES:

· Responsible for answering incoming calls in professional/friendly manner, thoroughly screening, and transferring to appropriate individuals

· Work with front desk to distribute appointment calls appropriately

· Schedule new patient and follow up appointments

· Assist insurance/collection office with worker’s compensation claims

· Fax on-call schedules to appropriate facilities

· Perform other related duties and assignments as required

BACKGROUND REQUISITES:

Education: High School Diploma or equivalent

Experience: Multi-line switchboard proficiency

Previous work experience in a healthcare facility preferred

Skills & Abilities: Strong patient service / customer service skills

Strong verbal and written communication skills

Basic computer knowledge

Ability to file correctly by alphabetic system

Ability to use discretion and maintain confidentiality

Agility in multi-tasking

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and is occasionally required to stand, walk, reach using hands and arms, and lift boxes of up to 20 pounds. Employee must be able to view computer screens for long periods of time. Occasional stress related to workload and assisting patients with various problems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

McLean County Orthopedics

The leading orthopedic practice in Central Illinois. It is the vision of McLean County Orthopedics (MCO) to be the leading destination for innovative, comprehensive, and integrated musculoskeletal care promoting the health, wellness, and rehabilitation of our patients. Located in Bloomington, Illinois, we are Central Illinois one-stop-shop for orthopedic conditions. At MCO, our goal is to provide personalized care, rehabilitation, and education to help you achieve and maintain a healthy and productive lifestyle. We provide evidence-based patient centered care with dialogue between provider, patient, and/or caregiver. We respect the feelings and needs of all who walk through our doors. We are dependable, responsible, and accountable. We strive to provide quality care in a timely and efficient manner. We support one another to ensure all have an opportunity for a good work-life balance. McLean County Orthopedics. Improving your Health, Improving your Life.

Address

1111 Trinity Lane, Suite 111, Bloomington, IL 61704
Bloomington, IL
USA