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Customer Care Specialist

McIntyre Group Port Chester, NY
  • Posted: 16 days ago
  • Other

A high-end growing retail organization is seeking a Retail Customer Care Specialist to join their team and enhance the customer experience. The ideal Customer Care Specialist has prior customer service experience in a retail setting and is able to develop excellent relationships to retain business. Offering a competitive compensation and benefits package, as well as internal career advancements.

Responsibilities of the Retail Customer Care Specialist:

  • Partner with internal functional partners to retain customer business and provide excellent customer service
  • Problem solve with internal teams to problem solve and provide the best possible experience
  • Review customer inquiries to assess next steps to resolve problems to meet and exceed expectations and service
  • Follow up with customers to ensure services provided have met expectations
  • Provide consultative approach to products with customers
  • Collaborate with internal departments to determine and implements best practices
  • Assist in ad hoc projects as needed

Requirements of the Retail Customer Care Specialist:

  • High school or GED achieved required, college degree preferred
  • 2+ years of experience in customer service or related field
  • Excellent problem solving skills
  • Proficient in MS Office, advanced in Excel and SalesForce
  • Exceptional written and verbal communication
  • Superb organizational and time management skills
  • Ability to think quickly and on the spot
  • Thorough understanding of product knowledge

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McIntyre Group

Address

Port Chester, NY
USA

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