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Pharmacy Technician - Customer Service

McGuff Family of Companies Santa Ana, CA
  • Expired: 18 days ago. Applications are no longer accepted.

Pharmacy Clerk, Customer Service

The Pharmacy Technician will provide quality customer service to patients and health care providers in a friendly and professional manner. He/she will assist the pharmacist to process prescription medications in the Customer Service area and/or in the Prescription Dispensing area.

Duties include answering incoming customer telephone calls, making outbound telephone calls to patients and health care providers, request and receive prescription refills, accurately and efficiently process prescription orders including entering patient and prescription order information into our pharmacy system, and assist walk-in customers. As needed, the Pharmacy Technician may be asked to fill prescription orders for dispensing, print patient invoices and labels for dispensing, apply patient labels to medications for dispensing, and manage inventory in the dispensing room.

MINIMUM QUALIFICATIONS

  • Obtain a high school diploma or GED.
  • Valid Pharmacy Technician License issued by the California State Board of Pharmacy.
  • Excellent verbal and communication skills.
  • Computer experience and accurate data entry skills.
  • Strong problem solving skills.
  • Knowledge of pharmacy terminology.
  • Detail and organizational skills to sort, file and retrieve information.
  • Ability to manage assigned workload within deadlines.
  • Ability to work in a self-directed work team environment and function effectively in a high-volume, multiple demand environments.
  • Ability to type a minimum of 40 words per minute.

PREFERRED QUALIFICATIONS

  • Work experience in a compounding pharmacy.
  • Work experience in customer service.

SPECIAL CONDITIONS

  • Must be able to work various hours based on business needs.
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling of long periods of close vision looking at computer monitor.
    • Must be able to stand, stoop, bend, lift 25 pounds, and perform manual dexterity activities required to type a keyboard and pull medications off the shelf.

McGuff Family of Companies

Why Work Here?

Awesome CEO, Great Benefits, Room for growth

We are a family company that has been in business for 35+ years located in Santa Ana California. We have three companies located in Southern California who are all seeking dedicated, hard working, candidates who bring a smile to work every day. History: Apollo 16 astronauts were walking on the moon when Gilbert J. McGuff (Gil), decided to supplement his income by supplying innovative medical products to Bariatric physicians and patients. Gil founded the McGuff Company (McGuff) in 1972 and became its sole proprietor. While working fulltime and managing McGuff after hours, Gil still found the time to instill an entrepreneurial spirit in all three of his sons. Each son eventually started his own business. In 1979 Gil was approaching retirement and sold McGuff to his youngest son Ronald M. McGuff (Ron) who had been working for Procter & Gamble. Gil was hired by Ron as the first company employee and both Ron and Gil worked hard together to build upon McGuff’s early success as a nation-wide distributor of medical products. Ron’s first day working for the new McGuff was April 1st 1979. A new direction was taken to align the company with the medical profession’s leading innovators in complementary medicine. Understanding the needs of these extraordinary physicians became paramount for McGuff. The McGuff team visited complementary physicians around the country to understand the unique therapies provided to patients. McGuff molded itself to provide these physicians with the unique products they desired. McGuff was incorporated in 1982 and remains a family owned company. McGuff developed associations with the industry’s leading manufacturers to bring quality drugs and medical devices at discounted prices to complementary physicians. McGuff developed a number of services and products to address specific needs of physicians and patients. Among these innovations; Ascorbic Acid injection with EDTA (replacing Monothioglycerol), Osmolarity Software, EDTA dose calculating software, IV administration sets with internal filters, and McGuff/physician computerized inventory control, etc. The McGuff Company evolved to meet changing needs of complementary physicians and new therapies that they have developed. McGuff’s reputation for quality products, excellent customer support and regulatory integrity became known to a broad spectrum of physicians in the United States and around the world. For more information about each of the specific companies please read below: McGuff Medical Products: We are the first of the three companies located in Santa Ana, California. Specialized in wholesale distribution of medical drugs and products both inside the United States and internationally. Our goal is not just to sell products out of our warehouse. Sure, we can do that but we do so much more as well! •We ARE NOT those sales representatives that talk to our customers just to earn your business and then forget about them. •We ARE NOT order taking robots. – Although we can be if the customer needs to place an order real fast and shipped that same day! •We ARE NOT those people who have no idea how to use the products we sell. Our purpose is to put Customer Service back into the Medical Products industry! Not in the sense that we are just “nice to talk to” on the phones, chat, or emails. Our purpose is to get to know you and your practice; we want to be your partner through all the crazy regulations within the modern medicine world. Website: www.mcguffmedical.com McGuff Compounding Pharmacy Services, Inc. Late in 1998 the McGuff Company evolved to meet market shortages of specialized injectable drugs by forming a wholly owned subsidiary, McGuff Compounding Pharmacy Services, Inc. (MCPS). The McGuff management team decided to create a state-of-the-art compounding pharmacy that incorporated many unique attributes as; the Food and Drug Administration’s (FDA) Current Good Manufacturing Practices (cGMP), Certification to International Organization for Standardization (ISO) 9000:2008 Quality Systems and fulfill the customer care policies that McGuff had built its reputation on. MCPS was conceived, designed and constructed to exceed all government and compendial requirements, establish and implement best-in-practice quality standards and be a model showcase for compounding pharmacy. Dedicated facility planning, equipment selection, equipment validation, process validation and ISO certification allowed MCPS to become a compounding pharmacy that has been recognized by its peers in national and international trade journals. MCPS also integrated the core characteristics of McGuff’s excellent customer support, accounting and regulatory integrity. Today, MCPS is recognized nation-wide as being a leader in the industry and an established, helpful resource for physicians and patients The production of quality compounded drugs requires a multitude of skill sets that require constant review, update and training. McGuff has internal audit / review systems to assure compliance to all appropriate standards Pharmacy management believes independent 3rd party inspection services are needed to provide both management and our valued customers independent evidence that MCPS meets the highest quality standards. These standards include quality of management, quality of the entire production process, facility environment, and quality of service. McGuff Compounding Pharmacy Services... the best fit for quality and value Website: www.mcguffpharmacy.com McGuff Pharmaceuticals, Inc. McGuff, anticipating profound changes to the regulation of injectable drugs, chose to launch a second wholly owned subsidiary, McGuff Pharmaceuticals, Inc. (MPI) in 2002. McGuff Pharmaceuticals, Inc. is a Food and Drug Administration inspected sterile fill manufacturer that maintains a tradition of quality and a core competency in both current Good Manufacturing Practices (cGMP), representing a unique combination for any pharmaceutical manufacturer. MPI sustains McGuff’s efforts to assure physicians a steady supply of FDA approved drugs through its own drug development program. MPI also provides contract manufacturing organization (CMO) services, contract development and manufacturing organization (CDMO) services and is international in it scope. MPI continues the McGuff tradition of providing personalized services, great customer care and the knowledge to be a valued member of any CMO or CDMO team. MPI maintains offices in the United States and Canada Website: www.mcguffpharmaceuticals.com

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Santa Ana, CA
USA

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