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Customer Service Representative

McGuff Family of Companies Santa Ana, CA
  • Posted: 12 days ago
  • $17 to $28 Hourly
  • Full-Time
  • Benefits: Medical, 401k, Dental

The McGuff Company, Inc. is a member of a family of health care companies consisting of a medical products distribution company, compounding pharmacy and a FDA approved sterile drug manufacturing company. We provide FDA approved drugs, compounded preparations and medical devices to health care facilities world wide. We have been established for 40 years and have experienced substantial growth over the past 5 years.

The McGuff Company is currently looking for a Customer Service Representative to join our team.

Professional Requirements

  • Must be customer service and detailed oriented.
  • Knowledgeable MS Office Suite
  • Knowledge in SAGE100 accounting software a plus.

Personal Requirements

  • Highly motivated, organized, strong work ethics, attention to detail and able to work effectively with minimum supervision
  • Excellent typing and communication skills
  • Good organizational abilities, oral communications and interpersonal skills to effectively work with other co-workers
  • Able to handle multiple tasks and responsibilities while producing high quality work within deadlines
  • Proven ability to solve problems independently, effectively self prioritize goals/tasks, and maintain focus in a fast changing, multi-faceted environment
  • Opportunities for attending conferences.

Our commitment to excellence in providing the highest level of consistent, reliable customer service, support and satisfaction is both our mission and trademark within the industry. Our long history of success and excellence is due solely to our talented and dedicated team!

General Information and Benefits and Salary
Immediate opening, full time
Office location just South of the Harbor/MacArthur intersection near the 405 freeway.
Business-casual work environment
We recognize people as our most valuable asset. Our competitive benefits package
includes:

  • Paid vacation, sick time and holidays
  • Medical and dental insurance
  • 401(k) plan with company match
  • Annual performance-based reviews
  • Resources for professional development

Salary offered will be based on years of experience and development capabilities.

McGuff Family of Companies

Why Work Here?

Awesome CEO, Great Benefits, Room for growth

We are a family company that has been in business for 35+ years located in Santa Ana California. We have three companies located in Southern California who are all seeking dedicated, hard working, candidates who bring a smile to work every day. History: Apollo 16 astronauts were walking on the moon when Gilbert J. McGuff (Gil), decided to supplement his income by supplying innovative medical products to Bariatric physicians and patients. Gil founded the McGuff Company (McGuff) in 1972 and became its sole proprietor. While working fulltime and managing McGuff after hours, Gil still found the time to instill an entrepreneurial spirit in all three of his sons. Each son eventually started his own business. In 1979 Gil was approaching retirement and sold McGuff to his youngest son Ronald M. McGuff (Ron) who had been working for Procter & Gamble. Gil was hired by Ron as the first company employee and both Ron and Gil worked hard together to build upon McGuff’s early success as a nation-wide distributor of medical products. Ron’s first day working for the new McGuff was April 1st 1979. A new direction was taken to align the company with the medical profession’s leading innovators in complementary medicine. Understanding the needs of these extraordinary physicians became paramount for McGuff. The McGuff team visited complementary physicians around the country to understand the unique therapies provided to patients. McGuff molded itself to provide these physicians with the unique products they desired. McGuff was incorporated in 1982 and remains a family owned company. McGuff developed associations with the industry’s leading manufacturers to bring quality drugs and medical devices at discounted prices to complementary physicians. McGuff developed a number of services and products to address specific needs of physicians and patients. Among these innovations; Ascorbic Acid injection with EDTA (replacing Monothioglycerol), Osmolarity Software, EDTA dose calculating software, IV administration sets with internal filters, and McGuff/physician computerized inventory control, etc. The McGuff Company evolved to meet changing needs of complementary physicians and new therapies that they have developed. McGuff’s reputation for quality products, excellent customer support and regulatory integrity became known to a broad spectrum of physicians in the United States and around the world. For more information about each of the specific companies please read below: McGuff Medical Products: We are the first of the three companies located in Santa Ana, California. Specialized in wholesale distribution of medical drugs and products both inside the United States and internationally. Our goal is not just to sell products out of our warehouse. Sure, we can do that but we do so much more as well! •We ARE NOT those sales representatives that talk to our customers just to earn your business and then forget about them. •We ARE NOT order taking robots. – Although we can be if the customer needs to place an order real fast and shipped that same day! •We ARE NOT those people who have no idea how to use the products we sell. Our purpose is to put Customer Service back into the Medical Products industry! Not in the sense that we are just “nice to talk to” on the phones, chat, or emails. Our purpose is to get to know you and your practice; we want to be your partner through all the crazy regulations within the modern medicine world. Website: www.mcguffmedical.com McGuff Compounding Pharmacy Services, Inc. Late in 1998 the McGuff Company evolved to meet market shortages of specialized injectable drugs by forming a wholly owned subsidiary, McGuff Compounding Pharmacy Services, Inc. (MCPS). The McGuff management team decided to create a state-of-the-art compounding pharmacy that incorporated many unique attributes as; the Food and Drug Administration’s (FDA) Current Good Manufacturing Practices (cGMP), Certification to International Organization for Standardization (ISO) 9000:2008 Quality Systems and fulfill the customer care policies that McGuff had built its reputation on. MCPS was conceived, designed and constructed to exceed all government and compendial requirements, establish and implement best-in-practice quality standards and be a model showcase for compounding pharmacy. Dedicated facility planning, equipment selection, equipment validation, process validation and ISO certification allowed MCPS to become a compounding pharmacy that has been recognized by its peers in national and international trade journals. MCPS also integrated the core characteristics of McGuff’s excellent customer support, accounting and regulatory integrity. Today, MCPS is recognized nation-wide as being a leader in the industry and an established, helpful resource for physicians and patients The production of quality compounded drugs requires a multitude of skill sets that require constant review, update and training. McGuff has internal audit / review systems to assure compliance to all appropriate standards Pharmacy management believes independent 3rd party inspection services are needed to provide both management and our valued customers independent evidence that MCPS meets the highest quality standards. These standards include quality of management, quality of the entire production process, facility environment, and quality of service. McGuff Compounding Pharmacy Services... the best fit for quality and value Website: www.mcguffpharmacy.com McGuff Pharmaceuticals, Inc. McGuff, anticipating profound changes to the regulation of injectable drugs, chose to launch a second wholly owned subsidiary, McGuff Pharmaceuticals, Inc. (MPI) in 2002. McGuff Pharmaceuticals, Inc. is a Food and Drug Administration inspected sterile fill manufacturer that maintains a tradition of quality and a core competency in both current Good Manufacturing Practices (cGMP), representing a unique combination for any pharmaceutical manufacturer. MPI sustains McGuff’s efforts to assure physicians a steady supply of FDA approved drugs through its own drug development program. MPI also provides contract manufacturing organization (CMO) services, contract development and manufacturing organization (CDMO) services and is international in it scope. MPI continues the McGuff tradition of providing personalized services, great customer care and the knowledge to be a valued member of any CMO or CDMO team. MPI maintains offices in the United States and Canada Website: www.mcguffpharmaceuticals.com

Address

3524 West Lake Center Drive, Santa Ana, CA 92704
Santa Ana, CA
USA

Website

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