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IT Support Tech - Superstar Tech 2022

McDermitt Consulting LLC
Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Fantastic! You found and are reading our job posting! This is a great opportunity for the right person who is dynamic, fun-loving, and hard-working to join our team. If you are the right person for the job, fantastic! Please read on.

If you've applied for this or a similar position with this company before, please apply again. We have multiple positions available at several levels.

Here’s the scoop:

We’re looking for a technical support person to provide technical assistance to our customers as they use their various systems – an IT “ROCKSTAR”. In short, you resolve problems while delivering top-notch customer service. The more problems you resolve and the more efficiently you resolve problems, the better our customers can service their own customers, clients and patients. Our technicians work as a team and as such, we’re not looking for a specific skillset or experience base. We’re looking for a team member whose character and strengths will complement our own. For this specific position, we're looking for someone who has some relevant experience with a MSP or in a busy IT environment. Seriously folks - we're B-U-S-Y! We don't have time to console techs who've taken the fetal position. We're needing someone who can hit the ground running and doesn't need to be coached on basic IT support, and can handle ever-changing priorities. Candidates must demonstrate actual troubleshooting skills. Does this sound like you? Read on!

Our success depends on hiring phenomenal team members. This is hard work. We put in long and hard hours to serve our clients, often with little praise. This environment will be tough on your ego as you will be pushed to do things that stretch you on an almost daily basis. You WILL fail and, to be successful here, you must be able to admit that failure, work with your team to remedy the failure and learn from it. We are constantly seeking to improve. We have found that the most successful people on our team are not looking for a "job" but are, instead, looking for a place where they can fulfill at least a part of who they are called to be. The team members that fit our culture are extremely loyal. As a result, we will do everything we can to empower your success, both personally and professionally. However, we also do not keep people around who are a wrong fit for our culture and don't work well in our team environment.

The right person for us will have:

· a passion for IT and technology

· a likable, fun and hardworking personality

· a need to be hands-on

· a STRONG work ethic

· the ability to think on his or her feet and adapt to changing situations. (Things move quick around here!)

· a willingness to jump-in and help in any capacity

· the ability to figure things out with limited or incomplete information

· a real desire to help customers and deliver exceptional service

· a determination to get the job done, and to do the best job possible

· a humble attitude and a need to keep learning

· the ability to follow rules and guidelines, even when they don't make sense

· at least some experience in IT

· an understanding that even seemingly trivial tasks contribute to the overall goals of the team and advance our business

 

The wrong person will:

· have a know-it-all attitude

· always wait for direction

· is named Nick Burns

· love corporate structure

· want to punch a clock

· want a cushy job

· be looking for a stepping stone to another position

· have a smart phone with no apps installed

 

In turn, we will provide:

· a great place to work

· challenges and opportunities

· full-time work, plus overtime opportunities

· awesome co-workers

· competitive compensation

· mileage reimbursement

· stability

· paid vacation paid sick days, retirement plan.

 

Business is booming. In fact, it has been booming for some time now and we keep growing. We don’t do any marketing. As a natural result of delivering phenomenal customer service, potential clients are seeking us out. We are busy – like reallybusy. This keeps us on our toes – and we like it that way. So, in this position, get ready to be challenged, to grow and to evolve. This position is ever developing, changing and advancing like the technologies we implement for our customers.

Get ready to learn a ton! We provide support for medical, legal, manufacturing, and various service industries. We’re usually the clients’ first call when things go wrong. Our clients are small and medium businesses in Arizona, most of them under 50 employees. Client environments range in complexity. This position is responsible for resolving technical support issues with software and hardware, troubleshooting issues, and communicating with customers. In short, we are responsible for keeping our end client's systems running so they can help their customers, clients, and patients. We do whatever it takes to keep their systems up and running – which means we are, in some respects, jacks-of-all-trades. We keep things hopping around here. And you can bet we’ll be tapping into your strengths to help us deliver.

Skills to make you a good fit and successful

· Personal core values similar to ours

· Organized, detail oriented and self-motivated

· Know your stuff and talk about it confidently, accurately, and honestly

· Provide and maintain detailed documentation on each job

· Ability to communicate extremely well - both in voice and written. Talk geek to us, we love it, just not the customer. Be able to break down IT problems and solutions and explain them to your grandma

· Ability to remain in contact with the client thru resolution of the issue and follow-up as appropriate

· Problem-solving abilities and ability to meet reasonable deadlines

· Be detail-oriented. Know how to soar at 30,000 feet but also be comfortable diving into the details and getting those hands dirty

· Willingness to develop professionally

· Love to laugh. That being said, you should absolutely take your job seriously

· Oh yeah, and a desire to contribute to an awesome team and culture

· Live for technology - seriously, you read technology blogs for fun. We want someone who has passion for technology and wants to use it to better our customers and this company

· Be organized, ahead of schedule, communicative, accountable--in short, own your role entirely, while being open to critiques, suggestions, and new ideas

· Play really nice with others. We're a tight-knit, highly collaborative team, and we keep it that way

· Experience in technical support is preferred, but not required

· General knowledge of Microsoft based software

· Medical/EMR software knowledge is preferred, but not required

· Experience with legal practice management programs is a plus, but not required

 

DETAILS ON THE POSITION:

· job opening is available immediately

· office is located at 7th Avenue & Missouri (in a church)

· full time position

· multiple positions available

· entry to medium level. Pay starts at $17-$28/hour DOE. Overtime available.

· only candidates currently residing within commuting distance of our Phoenix, Arizona office will be considered

· drug test required

· background check required


HELP US FIND YOU!
NEXT STEPS:
1. Submit your resume by responding to this posting.

2. Also send us 3 results you have created in your life -- 3 things you made happen you are proudest of. Listen, we get a lot of resumes and it's not easy finding the right person sorting through a tall stack. Make yourself stick out - do something to help us find YOU.

3. Call 602-812-6760 and leave a short voicemail telling us a little about yourself and why you are the right person for the job. Keep it to 2 minutes or less. Alternatively, you can text 602-812-6760.

Company Description
Our company provides a full range of outsourced IT services with exceptional customer service to our clients. Customer satisfaction is the heart of our business. We desire individuals who truly enjoy making things right and being the one who saved the day for our clients.

McDermitt Consulting LLC

Why Work Here?
Excellent opportunity to be an IT hero in a fast paced, high energy, team environment and broaden your experience base.

Our company provides a full range of outsourced IT services with exceptional customer service to our clients. Customer satisfaction is the heart of our business. We desire individuals who truly enjoy making things right and being the one who saved the day for our clients.

Address

Phoenix, AZ
USA

Industry

Technology

View all jobs at McDermitt Consulting LLC