IT Help Desk Specialist

McCallum Rock Drilling (MRD) is a rock drilling and blasting contractor based out of Chehalis, WA, that has been in business since 1988. MRD operates in commercial quarries, surface mines, timberlands and construction sites throughout the Western US.

McCallum Rock Drilling is seeking a full-time IT Help Desk Specialist in Chehalis, WA. The ideal candidate will maintain, upgrade and provide support for client's software, hardware, and networks. The individual should be able to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to help solve their technical issues. The IT Help Desk Specialist needs to be able to diagnose and resolve problems in a timely manner. The IT Help Desk Specialist will also be responsible for maintaining our systems infrastructure, managing all hardware and software, and testing all computer equipment.

RESPONSIBILITIES AND DUTIES

• Manage all hardware devices (desktops, laptops, phones, drones, printers)
• Diagnose all computer equipment and other software and hardware
• Regularly upgrade systems as needed
• Assist in integrating new software applications and technologies as needed
• Training users

• Valid drivers license
• Clean driving record (no more than 3 speeding tickets within the last 5 years)
• At least 1 year experience or CompTIA A+
• Ability to respond to help desk requests in a timely manner and after hours
• Knowledge of system securities concerns
• Must be resourceful - must be able to respond and diagnose issues quickly
• Excellent communication skills - both written and verbal
• Attention to detail
• Must be willing to travel to other office locations
• Must be able to pass a pre-employment drug screen

• Medical, Dental, Vision Coverage (100% Employee Paid)
• 401k Option
• PTO (Paid Time Off/Vacation)
• Paid Holidays
• Employee Referral Bonus Program
• Career Advancement Opportunities
• 40-55+ hours per week
• Hourly Rate: $21-$24 DOE