IT Support Specialist

About McAllister & Quinn

McAllister & Quinn is a federal and foundation grants consulting and government relations firm headquartered in Washington, D.C. We offer our 200+ clients a unique blend of comprehensive grant consulting, strategic advising, and government relations services. Specifically, McAllister & Quinn provides our clients the knowledge and skills to seek federal and private foundation grant opportunities that strategically fit their organization’s priorities. We support our client’s efforts in crafting competitive applications; developing or increasing funding streams through the congressional appropriations process; and facilitating public-private and international partnerships that further their mission.

Primary Duties and Responsibilities

The IT Support Specialist will report to and work with the Managing Director of Information Technology to support and maintain all IT support and admin functions of the firm. This position requires exceptional Windows and Office 365 admin knowledge, along with exceptional technical customer service skills. Job duties include:

• Manage and resolve help desk support requests, within a Windows based environment that utilizes Microsoft Office 365 and Azure Active Directory

• Work with Managing Director of IT, to create a ticketing system to categorize and maintain support requests.

• Resolve, with white glove customer service, incoming client and personnel IT queries remotely via email and phone, in addition to internal McAllister and Quinn on-site employees

• Test and analyze IT system and software performance.

• Avoid service interruptions by performing system installations, updates, and maintenance procedures using Azure Active Directory best practices.

• Prepare application training manuals and FAQ materials for easy-access end-user guidance.

• Document application procedures and train employees on internal usage of firm applications, including Office 365, OneDrive and SharePoint.

• Collaborate with Managing Director and outside vendors to ensure that IT needs are met.

• Keeping informed of advancements in Information Technology and how new technologies can benefit/affect the firm.

Requirements and Preferred Qualifications

• Associate's or bachelor's degree in computer science, information systems, or equivalent experience.

• High level understanding of Azure AD, MS Teams, OneDrive and SharePoint.

• In-depth and commanding knowledge of Windows operating system, Office 365, OneDrive, SharePoint.

• Ability to troubleshoot various Azure nuances including email delivery issues GP updates and document resolution for future troubleshooting

• Excellent organizational and time management skills. You should be able to manage your own time, with minimal supervision.

• At least three years' experience in an IT performance analysis and end-user support role.

• Advanced collaboration, communication, and interpersonal skills. Exceptional customer service skills.

• Ability to have an “outside the box” way of thinking while solving novel technical issues.

• Strong critical thinking and decision-making skills.

• Knowledge of Salesforce highly desirable.

• Ability to hit the ground running and enjoy a fast-paced office environment

• Firm grasp of IT infrastructure and operations best practices.

• Exceptional analytical and problem-solving skills

• Excellent project management skills and strong ability to prioritize.

• Other duties as assigned by Managing Director of Information Technology.

• Able to lift equipment not to exceed 50 pounds.

Compensation and Benefits

• Normal work hours are 8:30 am through 5:30 pm Monday through Friday; Monday-Thursday in the Washington, DC office will be required

• Competitive 401(k), healthcare, dental, long-term disability and employee-directed vision, dependent care FSA, Healthcare HSA/FSA, and transit benefits

• Salary consideration will be commensurate with experience, starting at $60,000 - $70,000 annual base salary, eligibility for year-end bonus

• Flexible vacation and leave policy

Application Instructions

Please submit a cover letter and resume in a single PDF file to Csilla Tanczos (ctanczos@jm-aq.com). The cover letter should speak to how your education and/or work experiences integrate with the role and why you are the best fit for the position.