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Computing Support Analyst

Maxonic Palo Alto, CA
  • Expired: over a month ago. Applications are no longer accepted.

Under direct supervision, provide technical support to end-users for computer hardware, audio/ visual, IoT, PoS, software, and network related problems.

Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance in a call center type of environment. Provide remote problem resolution when possible.
Translate all support issues into the Service Now ticketing system.
Resolve basic end-user problems, perform triage and escalate to various tier 2 and tier 3 teams as appropriate.
Install, upgrade, image, configure, setup and troubleshoot computing and communication devices and peripherals.
Transport technology hardware throughout campus.
May work on projects assisting tier 2 support with analysis, data entry, and deployment of technology.
Maintain the integrity, security, and privacy of various systems by following R&DE’s policies and procedures.
Create, update, and maintain documentation for clients and staff in compliance with university policy and federal and state regulations in Confluence and Service Now.
Assist with Audio/Visual setup.
Other duties may also be assigned.

Education & Experience
Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.

Knowledge, Skills and Abilities:
Understanding of some of the application portfolio such as Office 365, Google Drive, One Drive, Duo Mobile, Adobe, Cisco Jabber, Cisco AnyConnect VPN, VMWare Fusion, SLACK, BigFix Tririga, EATEC, Reserve, Kronos time clocks, Oracle Opera, Kinetix, Crash Plan, Intelligent Hub, and Zoom.
Ability to navigate through Windows 7/10, Mac OS X, and iOS operating systems.
Excellent interpersonal skills and diplomacy required to interact effectively with and provide customer service to a broad audience.
Ability to work independently as well as effectively in a collaborative team environment.


Why Work Here?

Our focus is to ensure your success, providing you with customized support in order to give wings to your career aspirations.

About Maxonic: Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long term career needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.


Palo Alto, CA