The Medical Information & Education Associate handles other non-product or business-related inquiries. He/she oversees the creation of fulfillment packages for medical information inquiries via email, mail, fax and web chat and manages the administrative function for the product information database. In addition, he/she manages the associated procedures, training, job aids and service quality standards for the role. He/she manages the replacement process for potential technical product complaints and serves as the liaison to Quality Systems for quality issues and information. He/she collects Adverse Event reports from external or internal customers on an as-needed basis.
The Medical Information & Education Associate creates reports for designated inquiries. He/she develops product information resources, technology enhancements, customer service improvements, and performance improvement projects and activities.
MaxisITMaxisIT® is the Clinical Software Organization & only Integrated Software Platform for Biopharmaceutical industry.