Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Pay and Benefits:
•Base rate = $10.80/hr + an additional $4.54/hr for health and wellness benefits.
Bilingual base rate = $11.88/hr
•$1,650+ in potential bonuses for excellent work and referrals
•NEW THIS YEAR: The potential to work from home within 30 days after completing training onsite, pending performance
•A variety of shifts that meet lifestyle and family goals
•Fun, professional atmosphere
•Leadership support to ensure success in a meaningful career
•Many opportunities for promotion and career advancement into global company
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers.
COVID-19 Update: At Maximus, our employees provide vital services to individuals and families. We are taking every precaution at our offices to ensure a safe work environment. Those precautions include, but limited to, sanitation methods that comply with CDC standards, providing paid time off for those who qualify and resources for insurance coverage and self-care. We continue to monitor and update our policies and procedures as the situation and guidance changes for each of our locations.
Please note this job posting is for upcoming classes in Brownsville, Texas; targeted start date is discussed with your recruiter.
•High School diploma or equivalent required
•Minimum six (6) months customer service experience required
•Must be able to speak and read English fluently
•Must be able to speak and read Spanish fluently for bilingual position
•Responding to numerous phone inquiries
•Using standard technology: telephones, e-mail and web browsers
•Assisting callers in finishing online applications
•Completing daily electronic call logs
•Filling out time sheets
•Adhering to privacy rules
•Connecting callers with leadership as needed
•Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
•Reporting problems through an easy online system
•Responding to telephone inquiries within set time parameters
•Completing all assigned training as necessary
•Must be able to type a minimum of 20 WPM
•Ability to work within established turnaround times
•Must have excellent interpersonal skills and the ability to organize simultaneous tasks
•Ability to work as a member of a team