Medical Billing Customer Representative
Verify & file insurance, making sure proper information is on the form.
Complete any insurance requests and give to the doctor for completion.
Insurance follow-ups: Check on status of claims that have not been paid and follow-up monthly.
Post all insurance checks and file EOB’s in separate file.
Verify all new patient insurance information.
Send billing statements to patients on a monthly basis and follow-up accordingly. This would include sending collection letters to patients who are behind on their account or who have never paid. Follow-up these letters with a phone call to set up specific time/day to take care of their bill.
Handle all collection inquires from patients.
Responsible for setting up the Advance Multiple Schedule and reviewing the Financial Policy, setting up specific payment arrangements with all patients.
Run monthly aging of accounts and review with doctor for special instructions. Use this to help follow-up with insurance and past due accounts.
Verify daily services, collections and patient visits from end of the day printout.
Balance end of the month printout.
Keep weekly stats on collections, total amount billed, and total amount tracked for staff meetings.
All other duties assigned.