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Help Desk IT Support

Maxim Solutions LLC Helena, MT
  • Posted: over a month ago
  • $25,000 to $45,000 Annually
  • Contractor
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

The IT Support candidate will provide user support at remote locations on assigned open

tickets and work in collaboration with the Service Desk. The IT Support is responsible for resolving

customer affecting technical issues in a timely fashion in order to maintain customer satisfactions. The

IT Support installs, troubleshoots and maintains an extensive variety of products and equipment. The

IT Support will have the ability to make replacement cables from raw cable and RJ-45 connectors.

Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

Determines and recommends which products or services best fit the customers’ needs.

Qualifications:

Mandatory:

· US Citizen

· Associates Degree (for Designated Lead) or High School Diploma or equivalent

· (Sr.) Minimum 3-5 years’ experience troubleshooting software and hardware in a customer service role (and in a supervisory role if for Lead position.)

· (Mid) Minimum 2-3 years’ experience troubleshooting software and hardware in a customer service role

· (Jr) Minimum 1-year experience troubleshooting software and hardware in a customer service role

· High degree of technical proficiency

· Excellent problem-solving skills and analytical abilities

Desired:

Sr Level

Certification in UNIX and Microsoft Operating Systems or 5 years relevant experience

troubleshooting installing and configuring Unix and MS systems Experienced with LANDesk

remote resolution and with using LANDesk to push packages to workstations to complete

software installation request

Mid & Jr. Level

· Certification in UNIX and Microsoft Operating Systems or 3 years’ experience troubleshooting,

· installing, and configuring UNIX and MS systems.

· Familiarity with LANDesk remote resolution and with using LANDesk to push packages to

· workstations to complete software installation

· Familiarity with CLAIMS 3 (C3) system

· Comptia Networking +

· Comptia A+

Various (Sr - DC, Newark, Tucson, Seattle, San Francisco, Houston; Mid - DC, Barbourville, KY)

Maxim Solutions LLC

Why Work Here?

We care about our team members!

Service Disabled Veterans Owned Small Business. We provided support for a wide range of services including: Medical Services, Strategic Planning, Enterprise IT Solutions, and Program & Project Management. All of us at Maxim Solutions LLC., appreciate our clients and endeavor to provider superior support. This position is for our government client

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