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CSR -22004

Mattson Resources Tustin, CA
  • Expired: 21 days ago. Applications are no longer accepted.

Customer Service Associate

• Processes orders via online, phone, fax, and emails. Other non-ordering job functions include interaction with customers to provide and process information in response to inquiries, concerns and requests about products and services.

• Essential Duties and Responsibilities

• Customer Service -Receive and process customers’ orders - Resolve customer questions related to orders.

• Receive and analyze customers' requests and correspond with customers to provide requested information.

• Generate invoices and price quotes for customers.

• Record details of inquiries, comments and complaints. Manage customers' accounts and database of contact information.

• Conduct inventory checks for customer.

• Send confirmation of order to customer.

• Process credit card purchases with Quickbooks and perform customer verifications.

• Maintain records of customer interactions and transactions.

• Maintain up to date knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.

• Assist in Returns and Replacements.

• Collaborate with the Accounting department for customer credit card charges, and customer “hold” accounts.

• Prepare labels to ship products (fulfillment) for customers using FedEx, UPS, or other delivery companies.

Mattson Resources

Address

Tustin, CA
92780 USA