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Museum Visitor Experience Associate

Mattress Factory Pittsburgh, PA
  • Expired: over a month ago. Applications are no longer accepted.

Hours: Part time – 15 hours/week – Saturdays and Sundays

Hourly Rate: $10.00

Reports to: Visitor Services Manager

This position may be for you if you are 18 years or older, you enjoy working with the public, meeting new people and working with volunteers. You are friendly and outgoing with 1 to 3 years of experience working in a museum setting or similar cultural institution with a focus on customer-related work.


The Mattress Factory, a contemporary art museum on the North Side of Pittsburgh founded in 1977. We feature site-specific installations created by artists in residence from around the world.

To be successful in this position, YOU MUST:

Be reliable, professional, flexible and outgoing. You must be friendly and have excellent communication and customer service skills. You must remain composed during peak volume periods.


At the front desk you are responsible for ensuring each visitor is welcomed with friendly and timely service as you sell admission tickets and memberships. Their visit to the Mattress Factory must be memorable.

In the galleries, you may stand for long periods of time. You will monitor the artwork but also engage the visitors to provide information on the museum’s permanent collections and rotating exhibitions.


  • Operate a cash drawer,
  • Answer the museum’s main telephone and respond to visitor inquiries
  • Maintain a clean and organized workstation and working environment
  • Ensure buildings are ready to receive visitors.
  • Be able to lift a minimum of 20lbs


· You have a high school diploma or equivalent

· You are an active listener and can give each visitor your full attention

· You’ve already worked in a museum setting or similar cultural institution


Email a brief cover letter and resume to Please put “VEA” in the subject line.

No calls, please.

The Mattress Factory is an Equal Opportunity Employer. The museum is committed to workplace diversity and to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Mattress Factory

Why Work Here?

Founded in 1977, the Mattress Factory is a contemporary art museum and experimental lab featuring site-specific installations created by artists in residence from around the world.Organization Overview The Mattress Factory was founded in 1977 by artists to support artists as they work in residence to create and exhibit site-specific installations. Since then, the museum has supported and exhibited new work by more than 750 artists from the Pittsburgh region and around the world—often from places in a state of flux, such as Eastern Europe, East Asia, Cuba, India, Ireland, Northern Ireland and the Middle East. The museum’s mission is to 1) provide artists with an integrated residency and exhibition program, 2) educate and provide access so that everyone can appreciate the multi-disciplinary creative process of today’s artists, and 3) energize its urban community through artistic and education programs.


500 Sampsonia Way, Pittsburgh, PA 15212
Pittsburgh, PA