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Account Manager, Client Services

Materials Management Microsystems, Inc. Baltimore, MD

  • Salary $55,000 to $85,000 Annually
  • Benefits Offered Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

Remote Position: Work from anywhere in the D.C. / Baltimore / Philadelphia region supporting mainly East Coast customers.

Position Overview
At Microsystems, Account Managers serve as the primary partner with our customers to ensure our software is meeting their needs and enhancing the operation of their sterile processing departments. As part of that partnership, our goal each year is for every customer to receive an upgrade and use the latest features in a successful manner. Account Managers are responsible for leading customers through this upgrade process in addition to other customer-focused initiatives. Microsystems’ customers are among the biggest and brightest healthcare organizations throughout the US and beyond, and they expect high quality support. As an Account Manager with Microsystems, you are expected to provide excellent support to our customers, meet high expectations, and develop a strong partnership with our customers so that our software and support provides a valuable contribution to them realizing their own mission and goals each year.

General Information

  • Full-time position
  • Work primarily from home
  • Travel required: 55-65 days on site (Not including travel time)
  • Reports to Director of Client Services

Objectives of the Position

  • Coordinate software upgrades and implementation of new features (45%)
  • Provide excellent customer service (35%)
  • Grow revenue (10%)
  • Contribute to the enrichment of the Client Services team and company overall (10%)
  • Perform other duties as assigned

Required Qualifications

  • Quick learner
  • Patient teacher
  • Problem solver
  • Valid US driver's license
  • Comfortable with technology
  • Excellent communication skills
  • Organizational skills

Preferred Qualifications

  • Bachelor's degree
  • Project management experience
  • Healthcare and/or central service experience
  • IT experience
  • Teaching experience
  • Customer service experience

Starting Salary Range: $55,000-$85,000, commensurate with experience and qualifications. Benefits include 9 paid holidays and 24 additional days of Paid Time Off per year.

If you are interested in applying, please include both a resume and cover letter referring to the qualifications above. You can include the cover letter when you attach your resume, or you can log back into the job after applying to add a cover letter. Applicants who do not answer the pre-interview questions and who do not submit a cover letter will not be considered.

Materials Management Microsystems, Inc.

Why Work Here?

Small business atmosphere. Fun teams. Work from home. Constantly innovating. Strong customer focus.

Microsystems remains focused on bringing innovative software products to our customers to keep up with ever changing trends in the field of sterile processing. Our software allows a customer to manage their assets of surgical instruments to make the best use of them at their organization and to track the items to know where they are at and whether or not the proper steps have been documented when cleaning and sterilizing the items to make it ready for use for the next patient. Our headquarters is in Mequon, WI and our employees live and work from their homes throughout the US.


Baltimore, MD
Baltimore, MD
Posted: over a month ago