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Virtual Call Center/Telephone Answering Service Representative

MatchMD
San Antonio, TX
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, medical, vision,
Job Description

Ringconnex™ is hiring VIRTUAL Full and Part-Time CUSTOMER SERVICE REPRESENTATIVES / ANSWERING SERVICE AGENTS to staff our Call Center. We are seeking both English-speaking and BILINGUAL Spanish-speaking representatives.

SHIFTS/DAYS/HOURS

· We are OPEN 24/7 year-round and various shifts are available

JOB DESCRIPTION/DETAILS

· Answering inbound phone calls from patients, doctors, and healthcare staff, determining the emergent need of their request and messaging or connecting them with appropriate “on-call” providers

· Previous customer service or contact center/answering service experience - 1 year (minimum)

· Customer Service-driven

· Solid data entry skills - Type 30+ wpm

· Ability to communicate with clients in a professional manner

· Positive attitude

· Professional phone etiquette

· Exceptional attendance

· MUST be able to work flexible hours, which include days, nights, holidays & weekends

QUALIFICATIONS

· High school diploma or equivalent

· Advanced bilingual skills a definite plus

· Ability to follow instructions for client satisfaction

· Collecting caller information for message ticket

· Dispatching / Processing of message tickets

· Confirm and/or escalate messages to a higher level

· Provide support for your team

· Maintain a positive attitude at all times

· Exceed caller and client expectations

· Be Dependable

· Possess a clear speaking voice

· Excellent verbal communication skills

· A drive to provide good customer service and excel in your work

· Attendance is a high priority

ABOUT RINGCONNEX

Ringconnex™ offers inbound connection center services. With a staff trained to handle sensitive communications securely, Ringconnex™ is a skilled HIPAA compliant answering service. Professional business people built our Ringconnex™ messaging platform, and we understand the urgency of connections. Our customers’ priority is our priority. We provide superior training for our team members. Ringconnex™ is an EEO Employer, and we are committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process. Ringconnex™ is a MatchMD™ company.

Company Description
MatchMDTM is a messaging service designed with the healthcare delivery organization in mind. A pioneer in the field of medical communications, this platform is managed by health IT professionals with decades of experience. Our team responds to evolving industry needs, ensuring timely and secure delivery of your messages from any device.

MatchMD

MatchMDTM is a messaging service designed with the healthcare delivery organization in mind. A pioneer in the field of medical communications, this platform is managed by health IT professionals with decades of experience. Our team responds to evolving industry needs, ensuring timely and secure delivery of your messages from any device.

Address

2 Prestige Pl #100

San Antonio, TX
USA

Industry

Business

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