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Call Center Scheduler

MasterWord Houston, TX
  • Posted: 10 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Position Summary

Works closely with other key teams/team members to staff a variety of interpretation projects. Ensures total client satisfaction and project completion schedules. Participates in resolving problems across various functions and processes, maintains profit margin per work order. Assists in development and nurturing of client and vendor relationships

Essential Duties and Responsibilities

Responsibilities
-Answer Emails -Confirm All Types of Assignments -Answer Phone Calls

Carries out Interpretation Duties on a rotating basis:

• Organizing and coordinating variety of interpretation projects • Analysis and staffing of interpretation requests for a variety of clients • Assisting in negotiation with interpreters and other contractors to ensure project completion within budget • Exercising excellence in customer service • Creating and updating work orders with up to the minute information about each assignment while ensuring there are no mistakes (e.g. double bookings, incorrect work orders, duplicate work orders, incorrect language, incorrect project codes, etc.) • Working closely with other team members to ensure each assignment is properly fulfilled • Ensuring assigned independent contractors meet MWS and client requirements • Answering queries from interpreters and/or directing them to the relevant individuals when needed • Communicating with Talent Acquisition / Talent Management regarding any unfilled staffing requirements and/or any issues with existing vendors • Maintaining and nurturing client relationships: o Responding to client queries and escalating potential problems with completion of project tasks to supervising staff in a timely manner o Informing and initiating documentation of all reported problems or potential problems (tardiness, no shows, etc.) • Maintaining and nurturing vendor relationships: o Answering vendors inquiries via telephone and email o Ensuring clear and correct instructions for each assignment are provided o Escalating potential problems with vendor related issues to supervising staff in a timely manner • Carrying out on-call duties on a scheduled rotating basis • Assisting with special projects as needed • Assisting in unforeseen job demands • Promoting teamwork and displaying positive attitude and work ethic while promoting self in a professional, positive manner • Answers OPI calls and reroutes them to an interpreter.

Education /Experience

• Excellent communication and phone skills • Excellent organizational skills • Being detail oriented • Being proactive • Ability to work independently and multi-task • Good problem-solving ability • Excellent ability to listen • Excellent negotiation skills • Creativity and resourcefulness • Must be willing to work occasional extensive hours to meet client project requirements and provide after-hours on call support on a scheduled rotating basis

Computer Skills

Proficiency in general computer applications including MS Office, Internet related applications, etc. Position

MasterWord

Why Work Here?

Admiration of services. Company culture and values. Company growth/success.

Our clients include some of the world’s leading businesses, government entities and non-profits across the globe. We deliver a broad spectrum of solutions in all languages and one of our industry’s quickest response times, within 24 hours; seven (7) days per week, 365 days a year. We are an award winning company and our dedication to our clients and employees make us a leader in the language service industry.

Address

303 Stafford St., Houston, TX 77079
Houston, TX
USA

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