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Client Care Representative / CSR

Master Plumbers Heating and Cooling
Greensboro, NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Master Plumbers Heating and Cooling, LLC in Greensboro, NC is looking to hire a full-time Client Care Representative / CSR to keep our customers happy, informed, and cared for as you schedule plumbing and HVAC services and answer their questions. Do you enjoy meeting new people and helping others? Are you an office expert? Would you like to join a great team and work in a supportive environment? If so, please read on!

This customer service position works full-time and earns a competitive salary of $30,000 - $50,000/year, based on experience and whether the CSR adopts team lead responsibilities or not. We provide excellent benefits, including health and dental insurance after 90 days, paid vacation, paid holidays, and direct deposit. If this sounds like the right office and customer service opportunity for you, apply today!


ABOUT MASTER PLUMBERS HEATING AND COOLING, LLC.

Started in 1999, Master Plumbers Heating & Cooling has become one of Greensboro's best home service companies. We are a full service company that provides high quality and professional plumbing and HVAC services in the Greensboro, Winston Salem, High Point, Burlington, Oak Ridge, Summerfield, and Stokesdale areas of North Carolina.

We wouldn't be able to offer fast, skilled, and affordable services 24 hours a day, 7 days a week without our staff of highly skilled plumbing and HVAC technicians. Which is why we offer competitive pay, generous benefits, and a supportive work environment., including on-the-job training and opportunities to earn more as your skills develop!


A DAY IN THE LIFE OF A CLIENT CARE REPRESENTATIVE / CSR

As a Client Care Representative / CSR, you are positive, caring, and dedicated to client care and customer service. You promptly answer calls and act as the "voice" of our company as you create the first impression others have of us. With your interpersonal skills, you listen to our client's needs, set expectations, find solutions, and schedule appointments. You handle any questions, concerns, or issues that arise in a professional and timely manner. Keeping clients well informed, you make sure they have been notified ahead of time if our technicians are not going to arrive at their home on time and reschedule to their needs.

You assist with dispatching all service and maintenance calls to ensure maximum scheduling efficiency. Making sure that club membership clients are taken care of, you ensure they receive priority scheduling for demand services and perform complimentary reminder calls for their maintenance appointments. You also help make sure technicians are debriefed on each call and that they collect payments. As needed, you also perform various administrative duties around the office. You feel good about using your customer service skills to keep our clients happy!


QUALIFICATIONS FOR A CLIENT CARE REPRESENTATIVE / CSR

  • Ability to pass regular drug testing and be open to background checks
  • Valid driver's license and reliable transportation
  • Willing to work rotating after hours, rotating weekends, and occasional holidays
  • Basic computer skills and the ability to learn new computer software programs
  • Ability to talk on the phone for 8 - 10 hours a day

Do you have excellent customer service skills? Are you able to learn by both, observation and hands-on experience? Can you follow routine verbal and written instructions well? Do you have effective communication skills? Are you open to learning new things? If yes, you might just be perfect for this office position!


ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this Client Care Representative / CSR job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 27405

Master Plumbers Heating and Cooling

Address

Greensboro, NC
27405 USA

Industry

Business

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