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Planning / Customer Relations Coordinator

Massimo Zanetti Beverage USA
Suffolk, VA
  • Posted: September 06, 2022
  • Full-Time

Massimo Zanetti Beverage USA (MZB-USA) is the largest fully integrated coffee company in the US delivering innovative solutions for the home, office, and foodservice with a long tradition of exceptional quality. Parent company, Massimo Zanetti Beverage Group, is a world leader in the production of roasted coffee and other products such as professional espresso machines and office coffee brewers. The Group is comprised of fifty companies and manages different activities from the procurement of coffee to its consumption, and operates multiple manufacturing and distribution facilities across Europe, Asia, and the Americas. Its flagship brand Segafredo Zanetti® is known globally and includes a global network of over 300 espresso cafés.

Position Summary:

The person in this position work strategically with the Planning Manager to support production planning activities for all production resources in our Suffolk, Virginia manufacturing plant. This role will also support to the Customer Relations team.

Job Duties:

  • Create, track, and maintain short-term production plans to be delivered to the Manufacturing team timely each week
  • Maintain detailed planning and scheduling parameters in Logility/ERP systems to allow optimal use of system scheduling functionality
  • Incorporate input from all relevant departments to ensure schedules are realistic within relevant constraints and latest information. Ensure all feedback regarding changes to existing plans is incorporated into schedules in timely manner
  • Manage and maintain all master data elements for NDP in ERP system for Planning
  • Thoroughly understand the planning system, how it works, how it interfaces and how the output translates to Packaging and Green MRP's
  • Create, maintain and manage all work orders for the Value-Add Team
  • Perform Customer Relations duties to support overflow work and back-up for vacations

Qualifications & Requirements:

  • Bachelors degree or equivalent work experience required
  • Experience in Manufacturing environment
  • Experience in production scheduling or supply chain management
  • Ability to solve problems and think logically to bring about solutions
  • Strong analytical skills
  • Excellent organizational skills and interpersonal skills with ability to prioritize work and meet deadlines.
  • Ability to multi-task and keep-up in fast paced environment
  • Sense of urgency to work efficiently and understand the collective end goal
  • Excellent Computer skills including Excel, Outlook, ERP, Logility or similar systems experience
  • Highly detail oriented and well organized
  • Ability to work independently
  • Strong ability to maintain constructive working relationships with people at all levels of the organization (both internally and externally) while resolving problems.

Equal Opportunity Employer: disability / veteran. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Massimo Zanetti Beverage USA is proud to be an equal opportunity employer and we are committed to creating an inclusive workplace environment for our family of employees. MZB-USA recruits and advances qualified applicants without regard to race, ethnic or national origin, gender, sexual orientation, genetic information, age, religion, marital status, military service, veteran status, political affiliation, disability, or any other status protected by law. MZB-USA also prohibits discrimination and harassment of any kind and is fully dedicated to the safety of its workforce.

General Statement

This is a description of the general duties and level of work performed by employees assigned to this position. It in no way states or implies these are the only duties to be performed. Employees will be required to perform other duties as assigned. This position requires ongoing training in accordance with the attached Job Training Matrix.


Massimo Zanetti Beverage USA


Suffolk, VA



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