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Sales & Customer Service Associate Chesapeake

Massage Envy Chesapeake, VA
  • Posted: October 20, 2019
  • Full-Time
Overview

Would you love to help others so they can feel and look their best?

 

Are you ready to be a sales superstar who wants to use your talents for good?  Can you wow every customer with your customer servicet?  If so, we'd love to have you on our team at the the Chesapeake Massage Envy. You will have a meaningful role:

  • Helping clients understand the benefits of receiving regular massage, skin care and assisted stretch.
  • Establishing genuine relationships with members and guests so they can make total body care as part of their wellness journey on an on-going basis
  • Connecting clients with home-care retail products that improve, enhance, and extend the positive impact of the services they receive.

 

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Chesapeake. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Chesapeake franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

 

  • Help clients understand the benefits of regular massage, skin care and stretch.
  • Establish relationships with members and guests to grow and retain a client base.
  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

 

Here's what's in it for you:

 

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

    • Benefits that help you take care of you including employer matching healthcare, paid time off, employee discounts on all services and retail product, and more.
    • A healthy compensation plan that rewards your hard work with sales bonuses awarded on a progressive basis with high performers earning monthly sales bonuses from $200 to $500, in addition to their base hourly rate. Plus periodic contests and incentives.
    • A dynamic, energizing environment where you are constantly challenged and learning.
    • Training to help you grow and refine your sales and customer service skills.  Fast-track career development opportunities available to those who are committed.
What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

 

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

 

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products t

Massage Envy

Address

Chesapeake, VA
USA

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