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Blended Call Center Representative

Mass Markets Spearfish, SD
  • Posted: July 24, 2019
  • Full-Time
POSITION OVERVIEW

BLENDED CALL CENTER REPRESENTATIVE

Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology.

 

Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses.

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

 

Available Full-Time & Part-Time Shifts:

  • Day
  • Evening
  • Weekend

 

POSITION RESPONSIBILITIES

WHAT IS A BLENDED CALL CENTER PROFESSIONAL? 

As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands.

 

Our Blended Call Center Representatives are responsible for the following tasks:

  • Support customers, handle requests, provide solutions
  • Thoroughly learn clients products and services
  • Maintain existing relationships with professionalism
  • Utilize new systems for accurate account management
  • Escalate customer dissatisfaction when necessary
  • Resolve issues empathetically within the first interaction.

In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.

CANDIDATE QUALIFICATIONS

WONDER IF YOU HAVE WHAT IT TAKES?

We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. 

 

Other Blended Call Center Representative Qualifications Include:

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
  • Ability to learn customer service software applications
  • Must be proficient with basic PC skills
  • Ability to multi-task in a fast-paced environment
  • Highly reliable
  • Minimum 18 years of age

Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

COMPENSATION DETAILS

Mass Markets

Address

Spearfish, SD
USA

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