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Contract Analyst

Masis Professional Group Bethlehem, PA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Contract Analyst (Hybrid role)

Global Pharmaceutical Manufacturing Company has an immediate opening for a Membership Analyst to join their business operations team. Competitive salary & benefits package, amazing people, and a beautiful corporate office with fitness center, game room, and meditation rooms!

Position Overview: Reporting to the Manager, Contract Administration, this position has direct responsibility for all GPO contracts supporting the US sale of inhaled anesthetic products and Intrathecal products.

  • Responsible for all aspects of Membership analysis including but not limited to: GPO Request for quotations (RFQ), contract awards, wholesaler notifications, contract/pricing set up, membership maintenance, chargeback processing, and compliance review.
  • Responsible for the management and resolution of all issues related to Contract Operations
  • Supports projects related to improving Contract Operations, costs, and efficiencies

Areas of responsibility and accountability include:


  • Reviews chargebacks with processing team and performs issue resolution in contract/chargeback systems
  • Performs chargeback dispute resolution in a timely manner by identifying the root cause of disputes and implements corrective actions to eliminate future occurrences
  • Works proactively with internal and external stakeholders to address and/or escalate issues with contract term, membership and pricing disparities
  • Responsible for communicating with and providing chargeback activity and supporting documentation to external and internal customers
  • Ensures strict adherence to contract requirements and department policies for chargeback processing
  • Maintains a keen customer focus in relation to contract operations: Work with internal and external counterparts to exchange ideas to improve productivity and reduce the discrepancy rate while maintaining customer excellence

Process Award Notifications:

  • Receive signed agreements and manage Contract Coordinator inbox
  • Establish Agreements in Salesforce system (GPO/IDN/Local)
  • Connect participation list to contract pricing in Salesforce system
  • Load authorized wholesalers to contract in Salesforce system
  • Process wholesaler notification by effective date
  • Update and maintain Salesforce system with Price Agreement Details and committed Membership
  • Create Contract Folders (Hard Copy and Electronically)
  • Notify 3PL of new contracts and pricing to be created in their system
  • Perform regular audits of Price Agreement Details and Membership between PCC and 3PL systems

Process Contract Changes:

  • Create Amendment to GPO/IDN/Local Agreement
  • Process changes in Salesforce system upon receipt of signed amendment
  • Load authorized wholesalers to contract in system
  • Notify 3PL of wholesaler membership changes
  • Keep records of wholesaler membership loaded at 3PL and reconcile periodically
  • Process wholesaler notification by effective date (Notification includes GPO Name, Contract Number(s), Product NDC, Pricing, Start Date, End Date, and Participation List)
  • Work with the 3PL to have contracts loaded at wholesalers by effective dates, including items, pricing, and membership
  • File contract amendments (Hard Copy and Electronically)

Membership Maintenance:

  • Responsible for downloading monthly membership rosters & changes by GPO
  • Review all membership additions, changes & deletes and process according to established procedures
  • Provide notifications of changes to Wholesalers, 3PL and sales team
  • Review Tier eligibility as part of the Customer Set Up Process and partner with 3PL to make sure this membership is established
  • Schedule DEA/HIN maintenance tasks to keep data up to date and accurate
  • Maintain membership at IDN level to determine IDN-level compliance for admin fees and rebates

Ad-hoc Projects, Reporting, Other:

  • Create new customers in SAP/Salesforce and coordinate information with 3PL and other internal systems
  • Proactively identify and resolve contract issues based on standard operating procedures, industry knowledge, business analysis, and company objectives (i.e., wholesalers pricing issues, clinics, hospitals, and affiliates)
  • Perform chargeback dispute resolution in a timely manner by identifying the root cause of disputes and implement corrective actions to eliminate future occurrences
  • Manage Contract inbox to process all contract-related requests from internal and external customers
  • Work with Manager and IT to enhance EDI capabilities to transmit contract data to wholesalers
  • Field contract inquiries from wholesalers and other internal customers regarding contracts
  • Administer contract systems and assist in development of routine and ad-hoc reporting to analyze contract performance and related sales
  • Prepare and submit Admin Fee and Rebate reporting for GPOs/IDNs following established measurement and submission schedules
  • Support and encourage process and system improvements to streamline the contracting process; participate in cross-functional team projects as assigned
  • Build relationships with contract customers and other departments to support objectives and responsibilities
  • Perform contract expiration reporting and other ad-hoc reporting tasks
  • Other duties as assigned.


  • Bachelor's degree or 4 - 7 years of directly correlated contract experience. Minimum 4 - 7 years of relevant commercial experience in pharmaceutical or medical device contract operations experience preferred
  • Understanding of the US Health Care system of GPOs, IDNs, 340B, wholesalers, distributors and hospitals
  • Demonstrated experience performing contract membership management
  • Chargeback processing and issue resolution experience
  • Experience in SAP or equivalent ERP
  • Experience in Salesforce CRM
  • Strong Proficiency in Microsoft Word, PowerPoint and Project. Microsoft Access experience a plus.
  • Demonstrated advanced experience in Excel a must (advanced formula functions, pivot tables, lookups)
  • Self-motivated and capable of operating independently as well as working effectively in a team. Ability to prioritize work in a dynamic environment with competing priorities
  • Strong customer focus with deep understanding and passion for customer experience and satisfaction. Professionally interacts with internal and external stakeholders
  • Strong oral and written communication skills coupled with interpersonal skills and the ability to escalate critical issues with a recommended action plan
  • Must show ownership of projects and take initiative to resolve issues

Masis Professional Group

Growing company in a great industry!

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Bethlehem, PA




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