We are a downtown Rochester, Michigan based Independent Insurance Agency looking for an individual to handle general Administrative duties for the agency.
We’re looking for a bright, talented, customer service minded professional who has a passion for the insurance industry and wants to work in an energetic, positive environment. We’re a 105 year old agency which sells Auto–Home-Life-Health and Commercial policies. We pride ourselves on our client retention rate. This position is key to the service that our customers expect and receive.
This position will be responsible for data entry, customer service and collecting, tracking and reviewing documentation. Duties and Responsibilities: • Customer Services to include answering phones, greeting customers. • Process and review insurance documentation and ensure all documents are complete. • Work as a liaison between Insurance Companies and the Agency personnel to ensure the proper flow of requests. • Serve as a back-up for other jobs as necessary • Opportunity to gain in-depth and thorough understanding of insurance industry. • File and maintain customer insurance files.
Your experience should include at least 3 years of general office experience.
Computer skills that include Word and Excel.
Pleasant telephone manner
Handling detail data entry and paperwork.
Solid Organization skills
Ability to explain complex issues and concepts to clients so that they understand them fully.