Manager, Franchise Learning Delivery (Remote)
Job Number 21014236
Job Category Human Resources
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Position Type Management
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Responsible for planning, organizing and delivering various classroom and virtual training programs with a special focus on franchise properties.
Education and Experience
BA/BS (or equivalent) preferred
Completion of Trainer Certification Level II or equivalent course
Based in major city preferred
Excellent platform delivery skills required
Minimum of 3 years' experience in classroom and virtual training experience preferred
Previous hotel operations experience preferred
Facilitation skills for a variety of mediums and audiences
Excellent communication skills (listening, oral, facilitation, presentation, written)
Ability to coach others for performance improvement
Ability to manage multiple tasks/ projects
Experience/knowledge in technology-based delivery tools (i.e. computers, projectors, web conferencing)
Business knowledge (related to Marriott business functions, culture, systems, customer)
Business process knowledge (processes, quality measures)
Leadership (project/team leadership, business partnering, change management)
Franchise property operations knowledge
Experience developing learning solutions preferred
Competencies and Attributes
Conducts compelling and engaging online learning events using virtual classroom technology
Facilitates highly interactive virtual training programs
Various analysis methods (such as job/task analysis, performance analysis, etc.)
Techniques to elicit content from subject matter experts
Research methods, including information scanning, data gathering, and analysis
Procedural documentation/ writing skills
CORE WORK ACTIVITIES
Provides Learning Consultation and Collaborates with Key Stakeholders
Works with on-property leaders to conduct a learning consultation to understand property and market needs.
Utilizes an understanding of franchise challenges to conduct consultation and tailor learning programs, as appropriate.
Build relationships with key stakeholder in franchise properties.
Curates a learning plan or program based on an understanding of the property or market needs.
Ensures learning plan or program is representative of the Marriott brand, brand standards and service level or other approved Marriott content.
Delivers Training Programs
Delivers training to ensure transfer of knowledge according to program learning objectives.
Utilized technology to effectively facilitate consultations and program delivery, including but not limited to VILT, digital learning, LMS, simulations, etc., Demonstrates the ability to deliver a full suite of learning programs, across the brands, to leaders and associates, in small or large setting. Effectively co-facilitates with a training partner through prior contracting and ongoing coaching and feedback, as needed
Creates an environment that enables maximum learning by employing adult learning principles
Demonstrates knowledge of the uniqueness of each audience, including adjusting delivery to the various learning styles represented, as well as for any special needs that could affect the learning
Conducts self in a manner reflective of Marriott professionalism and decorum before, during and after the learning event
Demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as appropriate
Demonstrates mastery of training technology and best practice facilitation methods to maintain quality standards for all mediums of training delivery
Effectively solicits, responds and adapts to learner feedback
Participates in the scheduling, administration, marketing, production, execution, post-production and evaluation of learning events, as needed
Maintains content and process integrity of each program, suggesting changes and enhancements as appropriate
Develops and deploys methods to solicit feedback, measure impact and adjusts courses or delivery approach as necessary.
Works with Logistics team to provide feedback and suggestions on logistics processes
Assists with the implementation of new programs as appropriate or requested
Shares learning and insights as a voice from the classroom ensuring alignment with business and brand priorities
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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