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Franchised Reservations Coordinator

Marriott Pompano Beach, FL
  • Posted: September 13, 2019
  • Full-Time

Job Number 19127395
Job Category Reservations
Location Fort Lauderdale Marriott Pompano Beach Resort & Spa, 1200 North Ocean Boulevard,, Pompano Beach, Florida, United States VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at :
Additional Information: This hotel is owned and operated by an independent franchisee, Urgo Hotels & Resorts. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Fort Lauderdale Marriott Pompano Beach Resort & Spa is
looking for a Reservations Coordinator to join our team.
Job Description
Efficiently and effectively
coordinate the inhouse reservation sales effort to maximize profit for the
Resort and facilitate rooms control.
Reports To: Front Office Manager & Director of Sales


  • Ensure that goals of the Department areachieved in the most efficient manner while not only maintaining, but alsoenhancing the quality of service provided to the customer
  • Maintain an effective workingpartnership with Sales, Event Management, and Front Office, eliminatingobstacles to communication that result in smooth reservation processes anddelivery of customer's expectations.
  • Extremely positive attitude is required,as well as ability to multitask and meet deadlines
  • Handle all incoming Reservations Callsfor Resort, ensuring consistent quality and customer service
  • Demonstrate a commitment to upsell andpromote resort features during reservations process
  • Handles Guest Service issues related toreservations, including guests calling into hotel, and Marriott Guest Services
  • Ensures queues are processed daily forthe Resort
  • Ensures MARSHA inventory is properlymaintained and manages daily PA process
  • Assist the Accounting team when calledupon with the reconciliation of Travel Agent & Group Commissions
  • Handle Wholesale reservation entry andreconciliation
  • Assist the Sales Team with clientreservations and special requests
  • Maintains a professional role inthe Resort and represents the company in a professional manner at alltimes
  • Demonstrates selfconfidence, energy andenthusiasm.
  • Maintain personal integrity, managestime well, highly visible in areas of responsibility.
  • Manage daily faxes and emailcommunications for Resort, with a 2 hour turnaround time on all reservationemails/faxes, during office hours
  • Assist in maintaining inventoryconsistency within the multiple systems we currently work within
  • Attend all training and meeting, asdirected by the Front Office manager & Director of Sales
  • Handle all Group Housingresponsibilities, such as building and maintaining all group blocks inPMS/MARSHA/CITY, input rooming lists as needed, handling incoming reservations,maintain inventory in each system, ensure all data is correct in all systems,and run room lists as requested
  • Must be flexible with JobResponsibilities, as Department is evolving at all times, and we may need toupdate and change requirements at any time, as needed
  • Desire and ability to perform sales andevent management functions.
  • Excellent verbal and written skills.
  • Able to use advanced computer systems(Excel, Word, PowerPoint, etc.)
  • Goaloriented and creative personality.
  • Working knowledge of inventory/spacemanagement and property management systems.
  • Demonstrates proficiency (with assistedtraining) in MARSHA/PMS/CITY
  • Strong technical skills
  • Strong organizational skills
  • Works independently without need forsupervision
  • Ability to multitask, handling multiplehotels and systems
  • Strong Customer Service Skills
  • Ability to adapt to changes asDepartment evolves with Resort
  • Ability to work as a team player withall levels of hotel staff.
  • Be readily available & approachablefor all team members.
  • Extend professionalism and courtesy toteam members at all times.
  • Celebrate and foster decisions thatresult in successes as well as failures.
  • Be readily available/ approachable forall guests and clients.
  • Accommodate guest special requests.
  • Answer guest questions regarding localarea facilities and services.
  • Take proactive approaches when dealingwith guest and client concerns.
  • Extend professionalism and courtesy toguests and clients at all times.
  • In addition to performance of the essential functions, this position may berequired to perform a combination of supportive functions, determined by the GMand the Director of Sales:
  • The hotel operates 7 days a week, 24hours a day. Schedules must accommodate fluctuating business demands andassociates may be asked to work shifts other than those they prefer or normallywork.
  • Carry out all reasonable requests byleadership team.
  • Comply with department uniform andappearance standards.
  • The Marriott Pompano Beach is a full service resort hotel, managed by UrgoHotels & Resorts. As an Urgo employee you will receive discounts atMarriott hotels worldwide and great benefits: Medical, Dental, Vision, Companypaid Life Insurance & STD, LTD, 401(k), Vacation and PTO!

This company is an equal opportunity employer.




Pompano Beach, FL
33066 USA

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