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QA Accessibility Specialist
Marriott Bethesda, MD

QA Accessibility Specialist

Bethesda, MD
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time



Marriott's Digital Quality Assurance (QA) team is tasked with maintaining high software quality and User experience for our digital channels. The Quality of our digital products is critical for providing our Loyalty members and guests with the latest functionality and information about our brands, hotels, and programs while they use the platforms to manage their Bonvoy accounts and reservations. 


Marriott is dedicated to providing an equivalent digital experience for our guests, regardless of physical or cognitive ability. To uphold our commitment, this role works with UX, Standards, Product Squads, and QA Teams to ensure that the guest experience is of the highest quality & delivers a truly inclusive WEB & Native App experience for our guests. Educates & provides guidance to ensure that all persons participating in the creation of digital content adhere to the Website Content Accessibility Guidelines (WCAG 2.1 to level AA) in the design, testing and development of our global digital experiences. Conducts accessibility testing for assigned projects, provides accessibility guidance on upcoming features, & assists in the UAT effort for large company initiatives.


This position works with Corporate Digital eCommerce teams & Squads to help them achieve their Product vision providing Functional, Content, Accessibility, & device testing for assigned product area in support of Marriott and Digital initiatives. Assist in QA process for the development and content changes going out on our Marriott Digital Channels.



Education and Experience


  • Bachelor's degree from an accredited university in Business Administration, Computer Sciences, Software Engineering, or related field, or equivalent experience  
  • 3+ years' experience in Digital and/or IT operations or related professional area 
  • Strong knowledge of WCAG 2.1 accessibility guidelines and/or user research & applying the knowledge to a wide range of a company's digital websites (desktop & mobile), mobile applications, products, and digital documents
  • In depth understanding of Americans with Disabilities Act and Section 508
  • Experience in using accessibility tools such as WAVE, Axe, JAWS, NVDA, device integrated screen readers (Voiceover, TalkBack), Dragon Naturally Speaking, ZoomText, Zephyr, Charles Proxy, and other QA related tools.
  • Good working knowledge of Atlassian tools (Jira, Confluence & Zephyr)
  • Working knowledge of Microsoft Office Suite
  • Experience working in an agile environment.
  • Experience performing accessibility trainings and hands-on workshops.
  • Proven track record performing accessibility assessments, audits, compliance monitoring, & implementation of WCAG standards
  • Great Written and Verbal Communication Skills



  • Certification in accessibility evaluation (example: CPACC, IAAP, etc.)
  • Experience with Software Development Life Cycle (SDLC) practices, Agile, and Safe Agile Methodology
  • Experience with standardized testing methodologies and practices
  • Experience writing Behavior-driven development (BDD) scripts.
  • Certification in software testing desired (example: CTFL, etc.) 
  • Proficient in effective time management techniques, adept at prioritizing tasks, meeting deadlines, high attention to detail, & maintaining productivity in a fast-paced work environment.
  • Familiarity with HTML, CSS, JavaScript, and their accessibility implications
  • Exposure to WEB & Native App automation



Managing Work, Projects, and Policies 


  • Ownership of designated accessibility testing initiatives and serving as a subject matter expert for Digital channel section 508/WCAG reference.
  • Conduct functional, visual, accessibility, and browser/device testing.
  • Adhere to established quality standards and processes. 
  • Ownership of assigned testing efforts for Marriott Digital Channels.
  • Perform accessibility trainings and hands-on workshops for various disciplines.
  • Create test plans and test scripts to satisfy story requirements, negative scenarios, and regression testing web, mobile web, and native app applications ensuring all functionality works on supported platforms, systems, and devices on the supported Marriott locales.
  • Test stories based on the established priority ensuring product requirements are met in the delivered software version always with the end user in mind and follow the protocol for updating the tickets to the proper state when the work is performed.
  • Timely communication of testing status & efforts.
  • Defect creation and management through the defect lifecycle adhering to protocols for updating tickets; partner with software developers and content authors on fixes.
  • Provide timely execution of non-disclosure agreements (NDAs) for sensitive assignments and ensure adherence to confidentiality expectations.
  • Perform knowledge transfers (KT) to Digital QA, and other groups as needed, on key changes.
  • Proactively communicate/escalate risks to schedule/capacity/production.
  • Support weekly Digital Channel product deployments and releases into production.
  • Submit testing process improvement recommendations for any identified gap for consideration to QA leadership.


Supporting Operations

  • Lend support & provide guidance to internal squads and vendor resources within QA to ensure they understand and follow the digital standards and QA processes.
  • Assemble facts and accurately determine what action needs to be initiated to achieve resolution of customer inquiries.
  • Prepare test cases using exceptional written communication skills, problem-solving, and decision making.
  • Assist in QA process for the software and content development changes going out on Marriott Digital Channels.
  • Follow established escalation procedures when unable to access the latest software build or assigned tasks.
  • Provide & maintain a digital accessibility defect analysis report showing all accessibility tickets logged and current states of tickets.
  • Ability to communicate to a wide range of stakeholders including executives, managers, designers, developers, & QA
  • Flexible and able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
  • Create, write, and maintain digital system accessibility resources and be able to explain in simple language how to apply accessibility digital requirements to Marriott digital products.


Additional Responsibilities 

  • Strong advocacy skills to promote a culture of accessibility within the organization.
  • Demonstrates self-confidence, energy, and enthusiasm.
  • Maintains positive working relations with internal customers and department managers.
  • Manage time effectively and conducts activities in an organized manner. 
  • Accurately record time to complete tasks using Marriott's production/accounting system.
  • Perform other reasonable duties as assigned by manager.
  • Attend and participate in all relevant meetings.
  • Present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner verbally & written.



California Applicants Only: The salary range for this position is $66,560.00 to $134,991.00 annually.

Colorado Applicants Only: The salary range for this position is $63,150.00 to $122,722.00 annually.

Hawaii Applicants Only: The salary range for this position is $76,410.00 to $134,991.00 annually.

New York Applicants Only: The salary range for this position is $63,150.00 to $134,991.00 annually.

Washington Applicants Only: The salary range for this position is $67,724.80 to $134,991.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD;  candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 91 days after the date of this posting, 1/30/2024.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.



7750 Wisconsin Avenue

Bethesda, MD
20814 USA



Posted date

April 24, 2024

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Marriott job posting for a QA Accessibility Specialist in Bethesda, MD with a salary of $60,800 to $90,200 Yearly with a map of Bethesda location.