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Enhanced Customer Service Representative

Marketing & Brand Management Consulting Berkeley, CA
  • Expired: over a month ago. Applications are no longer accepted.

Our company is seeking an Enhanced Customer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the telecom industry. Come join our team of hard-working, talented professionals!

JOB SUMMARY:

  • Perform Sales functions for existing Combined customers' as well as prospects. Agent may need to review benefits of customers existing coverage and to answer any service and claims questions customers may have.

  • Perform Sales function and product needs analysis for marketing campaign.

  • Provide an annual review of existing products as well as needs analysis for existing customers in areas with no field agent presence.

  • Follow up calls to customers and prospects within areas that maintain field agent presence to validate contact and perform sales function if needed.

  • Provide information, and or problem solving techniques for customers' existing products.

SKILLS/EXPERIENCE:

  • Good communication and Interpersonal skills

  • Ability to multi-task, talking with customers

  • Effective listening skills

  • Problem solving

  • Business sense

  • Professional demeanor

  • Outgoing and engaging conversation skills

  • High School or equivalent required

  • Multiple Language skill a plus

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Marketing & Brand Management Consulting

Why Work Here?

Competitive, Ambitious Startup Culture with the Experience and Perks to Match!

Address

Berkeley, CA
USA