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Director of Operations

Mark Hallenberg
Cincinnati, OH
  • Posted: over a month ago
  • $160,000 Yearly
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical,
Job Description


The Director of Operations is responsible for providing strategic oversight and leadership direction within the regional markets. This position is responsible for ensuring that people, processes, and tools work in sync to provide an exceptional customer experience. This executive leadership position is responsible setting, guiding, and achieving goals that ensure operational excellence. They work collaboratively with outside sales, marketing, training, and education, and other cross-functional leaders to ensure company and departmental goals are met. Their leadership will help execute the annual business plan through customer support, net promoter scores, and alignment of leaders to teams. The Director of Operations will join our mission to “Make the tech in the truck more efficient” and embrace our vision to “Enhance lives through solutions.”

Core Competencies:

  • Building Trust – Interacts with everyone in a way that gives them confidence in personal and company intentions
  • Customer Focus – Listens to customers and addresses issues while maintaining supportive customer relationships
  • Productivity – Strives to consistently achieve excellence in performance and maintains focus in the face of obstacles
  • Adaptability – Changes approach when necessary to achieve goals and adjusts style as needed to the situation at hand
  • Cooperation – Uses tact to maintain effective work relationships with coworkers and stakeholders

Job Specific Competencies:

  • Leadership Effectiveness – Integrates resources to meet objectives and ensure competitive advantage
  • Problem Solving – Defines complex problems and brings about viable solutions
  • Customer Service Orientation – Conveying appropriate information to cooperatively solve customer issues

Position Responsibilities:

  • Develops, leads, and works through regional operation managers to meet performance, financial, and service needs
  • Leads the day-to-day operations process such as branch readiness and product fulfillment
  • Manages operations business intelligence, reporting, and planning based on sales execution plans
  • Partners with senior leaders to determine efficiency plans by implementing operating strategies and analyzing results
  • Helps establish sales objectives by forecasting and developing annual sales quotas for branches
  • Leads others to adjust plans as necessary to provide customer solutions, as well as employee engagement
  • Matures operations staff by leading counseling, planning, monitoring, appraising, recruiting, and training


  • Strategic planning, organization, communication, presentation, and connectivity skills
  • Understand margin, P&L, and how to drive unparalleled success in these areas
  • Able to travel to multi-cities and states, including overnights as needed
  • Strong knowledge of HVAC products, processes, services, customers, and decision makers
  • Outstanding performance-based acumen, as well as proven leadership and relationship building skills
  • BS in Business (MBA preferred), with 5 -10+ years in HVAC/R
  • Ability to operate with a high degree of autonomy and professionalism
Company Description
Independent Recruiting Services

Mark Hallenberg


Cincinnati, OH



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