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Maritz IT Services is a consultative, service-based, customer-focused organization that delivers and supports IT services for the Maritz businesses. The success of our customers is our priority; that's why we work hard to anticipate, collaborate, and improve the experience for all of our customers. But, don't just take our word for it; check out what our employees have to say about being apart of the best team: www.themuse.com/profiles/maritz
+ Unified communication platform
+ Responsible for all backend systems related to the phones as well as front end applications related to Contact Center
+ Organizational and planning skills with attention to detail and follow through
+ Must be self-starter and work well independently, as well as, within a team environment
+ Partner with multiple contact centers, providing best practices, and recommending solutions to current and future business problems.
+ Strong problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions.
+ Additional work hours beyond normal duty hours may be necessary, at times, to complete the weekly workload
+ On-call availability during off-hours in the event of service problems with the system.
+ Ability to work independently and with a strong sense of system ownership
Design and Capacity Planning
+ Define telecom architecture, evaluate products, and implement new technologies into the stores & Call Centers.
+ Ensure that all Telecom technologies comply with industry standards.
+ Design Call Reports as per business requirements
+ Design, configure and support the Cisco UCCE Environment. (ICM, CVP, Finesse, CUIC, Peripheral Applications)
+ Responsible for all aspects of configuring, architecting and sustaining the Unified Communications environment (VOIP, Contact Center, and other Collaboration technologies)
+ Engineer, configure and lead the design, configuration and deployment of all Unified Communications infrastructure
+ Assess, design and document technical requirements supporting business/RFP needs
+ Analyze existing voice and data networks and recommend solutions
Research and Evaluation
+ Maintains a broad knowledge of current and emerging state-of-the-art telecommunication systems technologies, architectures, and products.
+ Evaluates new technologies, develop business cases, and make recommendations to project teams and senior management for implementation.
+ Evaluate multiple vendor data products through documented test plans, vendor selection, and develop engineering specifications and guidelines for these data products.
Implement and Support
+ Perform routine system configuration changes such as add, move, and change station numbers, assign class of restriction/class of service privileges, install both digital and analog telephone sets, change auto attendant menus, add and delete voice mail boxes, and reset alarms.
+ Proficiently configure, operate, upgrade and ensure maintenance of all installed Private Branch Exchange (PBX), voicemail systems, and assist with Voice over Internet Protocol (VoIP) equipment.
+ Work closely with colleagues to meet project goals and to ensure operational efficiency and reliability for voice services and the contact center.
+ Create and update policies and procedures
+ Install and maintain telecommunications equipment and cabling as needed
+ Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
+ Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, UCCX and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)
+ Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
+ Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise
+ Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
+ Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
+ Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
+ Bachelor's degree
+ 5+ years' experience in a technology related field
+ 3-5 year Cisco Unified Contact Center Enterprise (UCCE) experience
+ IVR programming experience
+ 4+ years' experience with Cisco Contact Center and Voice Technologies
+ Demonstrated ability to work independently and team environments
+ Ability to analyze complex situations, negotiate and position solutions towards Maritz strategic plans,
+ Excellent execution skills
+ Prior experience working with clients
Nice to Haves:
+ High level proficiency in Cisco Contact Center technologies such as ICM, CVP, Finesse, and CUIC
+ Experience with peripheral technologies: Workforce Management, Call Recording, Email/Chat Routing, etc
+ Experience with complex call center environments.
+ Experience in call flow design and development in Cisco UC environments.
+ Background in VoIP Telephony, Cisco Call Manager, Cisco Unity Voicemail, Jabber, and Webex.
+ Experience with Cisco Voice Gateways and SIP Protocol
This is a Contract-to-Hire role that will give you a chance to get converted into Maritz.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-1650 or by sending an email to firstname.lastname@example.org.
At Maritz, we believe in putting people at the center of business. Our clients rely on us to help them strengthen their relationships with employees, customers and sales partners. It helps their businesses grow and thrive, and it's made us industry leaders. Join our award-winning culture and experience a fun, exciting and collaborative work environment that celebrates success and pushes you to be your best self.
Maritz and its family of companies boast a wide variety of careers. Check out our Careers page to learn more.
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