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Sr. Research Manager, Solutions Design - MaritzCX

Maritz Fenton, MO
  • Expired: July 25, 2019. Applications are no longer accepted.


MaritzCX is a growing technology company headquartered in Lehi, Utah. Our customer experience (CX) software platform brings together research services, and survey technology, analytics, and other tools to allow companies to understand and improve their customers' experience in real time. Learn more about us: CX Cafe , is increasingly becoming the go-to-place for businesses that want to learn about how to measure, manage, and improve the interactions they have with customers. Our web site at

Basic PurposeDevelops and coordinates MaritzCX proposals including providing answers to RFP question documents, creates proposal content outlines, completes supporting forms and documentation as required by RFP, calculates proposed solution cost/pricing from internal team and external partners, writes proposal content and collects/edits written information from contributors, leads cost reviews and packages proposal response. Additionally, supports Field Sales and Account Managers with client presentations (post-proposal) when needed and time allows.
Working RelationshipsWorks closely with Field Sales and Account Managers, Solutions Consultants, and Research Services (i.e. Client Success Directors, Client Success Managers, Marketing Sciences Directors, and Sr. Research Managers).
ResponsibilitiesPROPOSAL DEVELOPMENT: (1) Provides consultative services to Field Sales and Account Managers on new business proposal development. (2) Writes proposals and follows the MaritzCX proposal process to ensure a clear and timely proposal response. (3) Utilizes extensive knowledge of MaritzCX research services and platform capabilities, facts, and best practices to answer RFP questions and produce well-written, clear, and innovative proposals. (4) Oversees proposal finalization to ensure high quality and thorough final proposal response. (5) Works closely with Account Managers, Solution Consultants and Research Services as necessary in responding to RFPs (6) Partners with necessary departments to develop presentation materials, innovative graphical displays of information, RFP specific screenshots, branded images, etc.

ADMINISTRATION: (1) Keeps knowledge base, RFPIO database tool, and proposal resource documents current. (2) Continually seeks out new information to populate knowledge base, RFPIO database tool, and proposal resource documents.

SPECIAL PROJECTS: Performs special projects as assigned by management.

PRODUCT RESEARCH: (1) Researches MaritzCX product offerings to become knowledgeable and up-to-date on technology advancements/improvements. (2) Attends internal product presentations and trainings, as needed, to maintain a high level of knowledge concerning new offerings and technology updates. (3) Reviews trade publications and technology forums to keep abreast of industry changes.

+ Minimum 3 years of experience in proposal RFP/RFI/RFQ development.
+ Strong market research industry and SaaS knowledge and understanding.
+ Knowledge of web technology preferred.
+ Strong knowledge of Microsoft applications.
+ Ability to work independently and manage multiple projects in a fast-paced environment.
+ Ability to work with many different work styles and personalities.
+ Comprehensive writing, editing, and grammatical skills to ensure RFP accuracy and quality.
+ Ability to manage several deadline-oriented projects simultaneously while exhibiting "calm under pressure" with a customer service attitude.
+ Knowledge of HealthCare industry beneficial.
+ Experience with HCAHPS beneficial
+ SalesForce - Beginner - Preferred

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-1650 or by sending an email to
At Maritz, we believe in putting people at the center of business. Our clients rely on us to help them strengthen their relationships with employees, customers and sales partners. It helps their businesses grow and thrive, and it's made us industry leaders. Join our award-winning culture and experience a fun, exciting and collaborative work environment that celebrates success and pushes you to be your best self.

Maritz and its family of companies boast a wide variety of careers. Check out our Careers page to learn more.

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Fenton, MO
63026 USA