EXCITED TO GROW YOUR CAREER? WE'RE GLAD YOU'RE HERE!
SummaryFunctions as a supporting liaison for Mega/Cornerstone events that have an extensive guest communication process with the Travel HQ registration platform, reporting system, Extended Conference Services technology and mobile technology. Works closely with Meeting and Event Manager and supports the registration process on programs as directed by the Meeting Event Registration Manager (II) (MERM). Works closely with Guest Services and Event Registration Solutions to support the above systems. Supports the overall coordination and execution of these components from pre-sale stage to final billing as directed by MERM (II) or Manager, Operations- Registration.
ScopeSupports between 4-10 programs with between 1,000-20,000 participants on an annual basis. No direct reports.
Reporting and Working RelationshipsReports to Manager, Operations- Registration. Regular interaction with internal departments including Creative Communications, Event Registration Solutions, Sourcing, Event Accounting, Event Operations, and Guest Services. Works closely with client contacts, Production Companies, and third party companies/suppliers.
Primary Responsibilities30%TECHNICAL: Supports the technical piece of the program as directed by the Manager, Operations- Registration. Tests the sites for functionality, proofs content, and responds to attendee questions/exceptions from the sites so Guest Services can respond. Supports Extended Conference services (ECS). Supports registration process onsite. Supports the on-site staff to assist with registration desk support and scanning support. Orders equipment/supplies and logs what is being shipped/how it will be assembled and distributed to attendees. Completes the Guest Services turnover form as directed by MERM (II). Gathers the requirements from the client for the mobile application design, schedules any push notifications, tests the mobile application, defines the schedule for on-site changes/updates, and manages this piece with support of the on-site Travel Director.
25%PROJECT PLANNING: Completes overall Registration project timeline; establishes a work flow schedule with post-sale team to facilitate prompt and accurate handling of all program details. Supports the MERM (II) and the technical team about the clients' needs, expectations, business rules and web requirements. Coordinates pre-trip deliverables; works with Creative Communications to produce program materials. Coordinates and attends site inspections as needed. Supports the coordination of all program details and produces a program itinerary that outlines all specifics and requirements. Completes Post Project Implementation Review (PIR) template and attends PIR meetings. Assists the MERM (II) as directed on projects.
20%FINANCIAL MANAGEMENT: Prepare project pro-forma, monitors project expenses and budget, and participates in monthly financial reviews. Responsible for negotiating savings, tracking and reporting. Initiates supplier payments, client invoices and project change orders. Manages positive net funding on assigned programs. Manages pieces of the program financials as directed by MERM (II) or the Manager, Operations- Registration.
25%RELATIONSHIP MANAGEMENT: Independently interfaces with day to day client contact. Maintains proactive, positive, open line of communication between client and AM/AE to ensure understanding of expectations and client satisfaction. Supports project teams during the development, production, and quality assurance of deliverables in project management area. Authors and maintains standard process documentation for the project team and client. Updates and manages the timeline of deliverables for the project or change for the client, and monitors the project status. Communicates program requirements to team; works closely with support departments to exceed client requirements and objectives. Works with third party suppliers to arrange services provided by them.
This job function requires or may require travel to destinations worldwide, in support of client site inspections and/or program operations. There is an inherent risk associated with all travel, often as a result of extraordinary circumstances. Therefore, during an emergency, it is your duty to provide the necessary guidance and leadership, and to promote the safety of the client, travel participants and other Maritz employees by implementing or supporting prescribed crisis procedures.
1. Bachelor's Degree or equivalent experience in related field.2. 1-3 years of experience in hospitality industry or program operations environment or guest services required.3. Proven aptitude for technology and/or software solutions and analytical skills required. Experience with Microsoft Office tools, particularly Excel and OneNote required.4. Prior experience in effectively handling multiple projects/demands preferred. Exposure to project planning/budget maintenance/forecasting financial implications desired.5. Exposure to Maritz Registration Web Platforms (TravelHQ/Cvent), Session Management (Hubb/Cvent), Maritz Enterprise Reporting (MER), Onsite Registration and Mobile App knowledge desired.6. Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships preferred.7. Professional oral presentation and writing skills required. 8. Ability to travel 20-25% of time required.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-1650 or by sending an email to firstname.lastname@example.org.
At Maritz, we believe in putting people at the center of business. Our clients rely on us to help them strengthen their relationships with employees, customers and sales partners. It helps their businesses grow and thrive, and it's made us industry leaders. Join our award-winning culture and experience a fun, exciting and collaborative work environment that celebrates success and pushes you to be your best self.
Maritz and its family of companies boast a wide variety of careers. Check out our Careers page to learn more.
Interested in working for one of our companies?
Learn more about opportunities with Maritz Motivation Solutions.
Learn more about opportunities with Maritz Global Events.
Learn more about opportunities with MaritzCX.