Operations Manager

Are you seeking a fun, unique and interesting work environment? Consider working at the National Museum of the Marine Corps - a lasting tribute to U.S. Marine Corps history, traditions and culture, where visitors engage in exciting and immersive experiences as seen through the eyes of Marines. Marine Corps Heritage Center LLC is seeking an Operations Manager to coordinate all the various departments to ensure that business runs smoothly day-to-day. The Operations Manager will be involved with and assist the COO to oversee the daily operations of various departments to include marketing, special events, audience support programs, information technology, and other ad hoc programs.

Responsibilities:

• Assist the COO in planning, leading, directing, organization, and overseeing assigned operations, compliance/risk assessments, and special projects

• Manage daily operations including overseeing office and operations budget, tracking and reporting organizational expenses, communicating with building partners, and managing office administration and IT; make independent decisions within established guidelines to provide support with administrative functions

• Serves as a project manager to implement strategic operational initiatives that align with overall Foundation goals, in close collaboration with the COO (includes but not limited to):

• Provide oversight to small construction projects for the National Museum of the Marine Corps

• Assist with planning of USMC historic birthday in 2025

• Manage and coordinate building turnover

• Develop, implement, and review operational policies and procedures

• Serve as first point of contact for operation related issues and inquiries

• Respond to basic questions and facilitate resolution of issues or questions through other subject matter experts across departments

• Ensure all legal and regulatory documents are filed and monitor compliance thereof

• Support the annual organizational budgeting process,

• Builds relationships across the Foundation with other key leaders and maintains a close and highly responsive partnership

• Help promote synergies and influences an organizational culture that drives cross-functional collaboration and encourages top performance and high morale

• Oversees team members to ensure projects are completed on time and to specifications.

• Delegates work and assignments to team members based on expertise, work experience, and time constraints.

• Recruits, interviews, hires, and trains new special assistants.

• Oversees the daily workflow of the department.

• Oversees the schedules and work of departmental staff.

• Reports to Senior Management as needed.

• Provides continuous constructive and timely performance feedback.

• Provides semi-annual performance evaluations of department managers.

• Assists departmental staff conflict resolution.

• Selects, contracts, and oversees contractors for specific needs.

• Supervises each contractor and subcontractor to ensure that work meets quality standards and adheres to specifications.

• Accomplish all tasks appropriately assigned or requested

Requirements:

Education/Experience:

• 4-year degree in a related field

• 5+ years’ experience working in strategic operations in a non-profit, military organization, foundation, or equally fast-paced, goal-oriented enterprise

• 3+ years of supervisory experience

• Knowledge of relevant grant-making bodies and the grant-making process

• Financial/budget administration experience

Technological Skills:

• Proficient in Microsoft Office, specifically Excel

• Proficient in Google Workspace

• Experience working with accounting software

Required Knowledge and Skills:

• Excellent organization/project management skills

• Excellent time management skills

• Demonstrated ability to meet project deadlines within budget

• Excellent written and verbal communications skills, must be comfortable presenting

• Highly developed interpersonal and customer relationship management skills

• Professionalism with both internal and external customers

• Professional demeanor, strong work ethic, discrete, resourceful, and ability to maintain confidentiality

• Ability to communicate with a variety of people, both internal and external

• Ability to work collaboratively in a team environment

• Ability to initiate and follow through on work independently

• Ability to work in a fast-paced environment

• Detail-oriented

• Ability to adapt to changing priorities

• Proven problem-solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions

• Strong multi-tasking abilities

• Proven ability to develop and maintain and positive team environment

The environmental factors and/or physical requirements of this position include the following: While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to be in one position for long periods of screen use, reach with hands and arms, and talk and hear both in person and over devices. The employee interacts in close spaces and frequently with other workers, vendors, and clients. May be in situations which require conflict resolution. The position works in an office environment with artificial light and air.

Marine Corps Heritage Foundation is an equal opportunity employer.