Skip to Main Content
← Back to Jobs

Customer Service Representative

Marena Group Providence, RI
  • Expired: 15 days ago. Applications are no longer accepted.

Customer Service Requirements and Qualifications:

The Customer Service Representative is responsible for helping customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Competencies

  • Customer/Client Focus
  • Time Management
  • Problem Solving/Analytical Skills
  • Organizational Skills
  • Excellent Written and Verbal Communication Skills
  • Teamwork
  • Detail Oriented

Qualifications/Requirements

  • High School Diploma or GED required
  • 5+ years customer service experience in a medical or technical position, preferred
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to remain professional and courteous with internal/external customers
  • Ability to work under pressure and meet deadlines
  • Proficient in MS Office (PowerPoint, Word and Excel)
  • Bi-lingual (English/Spanish) a plus

Customer Service Duties and Responsibilities:

As a Customer Care Advocate, you will be responsible for providing excellent customer service and support to our professional office, hospitals, and direct consumers. You will ensure a unique and memorable customer service experience to build rapport and collaborative relationships with both internal and external customers.

Specific Duties and Responsibilities include:

· Assist customers via inbound telephone calls with placement of orders, account questions, billing, cancellations, tracking, and returns.

· Update payment information and other pertinent information such as, address change, and phone numbers to keep customer account current.

· Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

· Work with customer service manager to ensure proper customer service is being delivered.

· Work closely with the accounting department to resolve credit related issues.

· Build relationships with internal departments to ensure we are providing the best overall customer experience.

· Act as a Liaison between professional accounts and outside sales reps. Keep sales reps informed of any account issues.

· Maintain customer care folders (Orders, Info, Misorders, and Returns), and voicemails daily.

· Contribute to team efforts by accomplishing related results as needed.

· Five years Customer Service Experience in a medical or technical position preferred.

Marena Group

Why Work Here?

Marena is a leader in the field of compression garments with patented fabric and innovative designs in medical and lifestyle brands.

Leading Global Manufacturer of medical grade compression garments used for post-surgery, health and sports. Global distribution with wholesale & retail sales. All products made in the USA. Headquarters based in Lawrenceville.

Address

Providence, RI
USA