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VTC Engineer

Marathon TS
Springfield, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Marathon TS is looking for highly skilled VTC Technician

Description:
This position requires a combination of technical knowledge, enthusiasm, great interpersonal skills, commitment, and a willingness to go the extra mile. This is a dayshift position, Monday through Friday with occasional after-hours support for evening or midnight shift coverage. Technician must provide support for video teleconference (VTC) customers, and conduct routine troubleshooting of video cameras, microphones, projectors and flat-panel displays, touch screens, and other VTC associated equipment.

Duties and Responsibilities:
· Provide Tier 1 & Tier 2 support to agency VTC customers both domestically and overseas, supporting Cisco Telepresence system and WebEx.
· Receive and respond to reservation requests for VTC and conference room requests and enter them into an automated PC based reservation system.
· Receive and respond to site registration requests for conference room installations and enter them into an automated PC based reservation system.
· Ensure users are informed of status of their reservation requests, providing confirmation, testing, cancellation, or information on any other changes, as required.
· Collect, compile, and maintain local facility data necessary to produce system reports on utilization, system performance, and maintenance.
· Schedule VTC conferences for customers and provide information on system availability to authorized users.
· Install hardware and software related to conference room video teleconferencing facilities and maintain video equipment.
· May assist with VTC equipment setup for an individual conference and monitoring of equipment performance during videoconferences.
· Utilize knowledge of system characteristics to provide advice on audiovisual requirements and conduct of VTCs.
· Test facility audiovisual and VTC equipment to ensure proper operation and configure equipment and venues to accommodate special user needs.
· Establish connections and provide equipment operations services during individual conferences. Monitor, review, and analyze overall VTC equipment and system performance to ensure its satisfactory operation.
· Recognize system or equipment problems and make necessary corrections and/or adjustments.
· May perform operator maintenance in accordance with the system contract.
· Troubleshoot VTC equipment impairment and make repairs and/or identify need for contracted support.
· Use ServiceNow ticketing system for entering/monitoring/reporting on customer requests and support.

Required Qualifications:
· Typically requires high school diploma or equivalent and two to three years of related experience.
· Experience working with VTC systems O&M and installation or one to two years working on a Helpdesk.
· Experience with Cisco/Tandberg Codecs, Multipoint Controlling Units (MCU) and associated audio/video equipment.
· Experience with WebEx.
· Experience with AV/VTC Network and components.
· Must have an Active Secret Security Clearance.
· Ability to communicate effectively with customers by telephone, email, and face to face.

Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").
 

Company Description
Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

Marathon TS

Why Work Here?
We deliver quality services in a professional manner to the client’s full satisfaction.

Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

Address

Springfield, VA
USA

Industry

Travel

View all jobs at Marathon TS