Community Leader (General Manager)

Community Leader  Maple Street Biscuit Company (MSBC) is a fast-casual breakfast and lunch restaurant. We have a mission to help people, serve others, and be a part of the community and we operate on four (4) core principles: Comfort Food with a Modern Twist Made Consistently, Gracious Service, Immaculately Clean, and Sustainable Business.  Role Specifications Internal and External Guest Focus, Developing Winning Teams, Seeing the Bigger Picture, Innovating and Improving and Delivering Results Operations 

• Has strong attention to detail
• Responsible for guest experience both in and outside the building
• Holds team accountable to steps of service to deliver great guest experience
• Ensures team members have the tools necessary to complete their jobs
• Ensures quality standards are maintained at all times
• Builds and maintains strong relationships with their Mission Coach, guests, and subcontractors
• Regularly obtains feedback from guests to improve operations
• Supports and communicates Company initiatives
• Respond and assist in any guest service issues
• Ensures that daily walkthroughs are being conducted in both FOH and BOH daily
• Ensures all operations comply with Maple Street Biscuit Company guidelines
• Creates and executes marketing plan to build sales within their community
• Holds and documents weekly meetings with their team with the goal to be informational, fact finding, idea generating and problem solving in an effort to regularly obtain feedback to improve operations

Finance
 

• Achieves daily sales while focusing on intentionally growing sales year over year
• Implements cost controls as needed to achieve positive financial results
• Submits weekly forecast
• Owner of location P&L and EBITDA expectations
• Achieves assigned budget goals
• Oversees execution of required daily reporting
• Oversees completion of required reports and compiles month end reporting

Controls
 

• Thoroughly and accurately uses applicable MSBC systems (Margin Edge, Revel, FusionPrep and more)
• Ensures that all security, safety and sanitation standards are achieved
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Ensures team members adhere to Maple Street Biscuit Company guidelines as stated in team member training manual and employee handbook
• Oversees control of all inventories, product cost, cash handling and purchasing

Leadership and Internal Relationship Building
 

• Uses all performance management tools, including development plans, to provide guidance and feedback to team
• Uses engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance at their Community Store
• Creates the vision of the location by sharing stories and history with team members, managers, and guests
• Promotes a cooperative work climate, maximizing productivity and morale
• Utilizes new leader transition sessions to ensure success with managers a few months after taking on new roles
• Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
• Conducts quarterly Feedback and Action Planning sessions with management team to assess how things are going from a higher level and work on continuously improving the business and work environment
• Interviews, hires, trains and develops team members according to Maple Street Biscuit Company guidelines
• Plans and manages talent resources to support normal business levels and growth; This includes all hourly team members, leads, and ACL's
• Sets the tone of the store with a positive attitude, creating positive morale throughout the store 
• Mentors ACL’s and Team Leads to develop their skills and leadership abilities

Required Skills
 
·       Able to communicate effectively with leadership team, guests, and team members
 
·       English reading, writing, math and computer skills required
 
·       Ability to taste and evaluate all food and beverage products
 
·       Must be flexible with schedule and able to work different shifts including weekends and holidays
 
·       Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
 
·       Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
 
·       Ability to use hands in using office equipment, including the computer system
 
·       Ability to talk and hear to conduct phone correspondence
 
·       Close vision and focus capabilities to view computer screen and company documents
 
·       Must be able to lift fifty (50) pounds at times
 
·       Ability to be on feet for up to eight (8) hours a day
 

• Ability to work around loud noises and in a fast-paced environment

Required Experience
 

• A minimum of 2 years’ experience leading and developing a team
• Experience managing a tight margin operation
• Proven ability to lead and develop a team
• Budgeting, forecasting, sales experience preferred
• Ability to maintain organization in a changing environment
• Exhibits initiative, responsibility, flexibility, and leadership