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Sales Administration Coordinator

Maped Helix USA Bloomingdale, IL
  • Expired: over a month ago. Applications are no longer accepted.

Mission / Purpose of the Position:

  • Order acknowledgment, processing, tracking and troubleshooting for customers
  • Management of all administrative aspects of sales relationships with the US client base
  • Working in close liaison with the warehouse to ensure the on-time delivery of all orders sent to the distribution platform
  • In charge of billing customers, issuing credit & debit notes, post payments received.
  • Centralization of customer service for the US market.
  • Credit control and accounts receivables collection.

Principal Duties & Responsibilities:

  • Input orders & follow up from booking to delivery: review, analyze and acknowledge orders, adjust to inner/master size, ensure that all orders are processed with the accurate pricing and freight conditions, confirm delivery dates, billing, credit and debit notes, investigate and solve shipping and billing discrepancies,
  • Link with the warehouse – collect the packing lists and delivery notes and Follow missing items and make sure that orders are closed quickly.
  • Provide customers with communication regarding out of stocks, next availability, back orders.
  • Product returns – according to the policy prevailing.
  • Assist for the National Sales manager with some aspects of the customer relationship (send samples, catalogs…) and follow customer data base and price lists.

Experience & Qualifications:

  • A very good command of SAP is imperative as well as proficiency in Microsoft Word, Excel, and Outlook
  • At least 3 years of experience in a similar/comparable position
  • Ability to multi-task and work in a fast-paced, deadline driven environment under general supervision, while adhering to departmental and company policies
  • The candidate must be detail-orientated, organized and 100% committed to customer satisfaction
  • Problem-solving skills and a positive attitude are essential to the position

Maped Helix USA

Maped Helix is the only brand to design in-house and produce such a broad, comprehensive range of products for school, office and technical use in the world. Proudly independent, Maped Helix offers clients a strong culture of innovation, responsiveness and profitable solutions that set us apart from the competition. Maped (Manufacture d’Articles de Précision Et de Dessin) is a family-owned company founded in 1947 to produce high-quality brass compasses. Based in Annecy, France, Maped has grown to fully integrate product conception, design and manufacturing across the entire stationary, school and office supply range. An equally storied history, Helix was founded in 1887 in the United Kingdom and has proudly served the international technical education and professional market for over 130 years. 1980 saw the introduction of Helix in the United States, which quickly became one of the leading suppliers for professional and educational drafting products in the nation. In 2012 Helix UK and USA were acquired by Maped and brought into Maped Group SAS shortly after. Maped USA, then located in Atlanta, merged with Chicago-based Helix USA in February 2013 to form Maped-Helix USA. With 18 subsidiaries spanning the globe and distribution in over 125 countries and 6 continents Maped Helix is a world-leading player in a number of categories from the essentials to professional-grade. We are proud to offer almost 200 years of combined corporate experience and history to our clients, whether they be large nationally recognized brands, independently owned small businesses or anywhere in between.


303 East Army Trail Road, Suite 303, Bloomingdale, IL 60108
Bloomingdale, IL