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Client Coordinator

Manufacturing Portland, OR

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This position requires someone who is good at multi- tasking, you will serve as the middle man between clients/vendors and the product you are selling. You must be able to effectively and efficiently provide information to the sales reps you will be assisting. This is a fast paced environment; juggling emails, preparing documents, and maintaining professional and friendly client relations over the phone and face to face.

Duties:

  • Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Clients/Client Relationship Managers.
  • Responds immediately to Client inquiries/information needs and provides positive, courteous service to Clients/Sales Personnel. Answer questions regarding product line, pricing, and deliveries.
  • Works with Merchandising to expedite or insure timely delivery of shipments: maintains close liaison with other departments to carry order through to completion.
  • Reports all errors or any other pertinent Client concerns to Managers of Client Relationship.
  • Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to Client.
  • Able to visit Clients with Client Relation Managers.
  • Keep up to date information on Clients.
  • Performs any other duties as assigned.

Requirements

  • Two years customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry.
  • Familiarity with customer service in industrial packaging distribution.
  • Working knowledge CRM management systems.
  • Thorough knowledge of inbound/outbound calling techniques and customer service measurements of success.
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Background with distribution methods, process improvement programs and procedures is preferred.
  • AA degree from accredited college preferred.

This is a direct hire with the company. We are looking to fill this position ASAP! Please respond with resume.

Manufacturing

Address

Portland, OR
USA
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