Manufacturing Portland, OR
- Expired: over a month ago. Applications are no longer accepted.
This position requires someone who is good at multi- tasking, you will serve as the middle man between clients/vendors and the product you are selling. You must be able to effectively and efficiently provide information to the sales reps you will be assisting. This is a fast paced environment; juggling emails, preparing documents, and maintaining professional and friendly client relations over the phone and face to face.
- Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Clients/Client Relationship Managers.
- Responds immediately to Client inquiries/information needs and provides positive, courteous service to Clients/Sales Personnel. Answer questions regarding product line, pricing, and deliveries.
- Works with Merchandising to expedite or insure timely delivery of shipments: maintains close liaison with other departments to carry order through to completion.
- Reports all errors or any other pertinent Client concerns to Managers of Client Relationship.
- Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to Client.
- Able to visit Clients with Client Relation Managers.
- Keep up to date information on Clients.
- Performs any other duties as assigned.
- Two years customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry.
- Familiarity with customer service in industrial packaging distribution.
- Working knowledge CRM management systems.
- Thorough knowledge of inbound/outbound calling techniques and customer service measurements of success.
- Demonstrated ability to communicate effectively both verbally and in writing.
- Background with distribution methods, process improvement programs and procedures is preferred.
- AA degree from accredited college preferred.
This is a direct hire with the company. We are looking to fill this position ASAP! Please respond with resume.