Urgent! - Bilingual Customer Service Representative
ManpowerGroup Miami, FL
- Posted: November 09, 2021
Description:Bilingual candidates must be able to read and write Spanish - 10 open positionsPlease apply only if you are local to Miami, FL, 33157**Pay Rate: $15.00**Temp-to-perm opportunity - will be based on attendance and performance among other things**Interviews via Zoom**Working from home currently but must be local to Miami site**Will pick up equipment on first dayMOBILE SERVICESMust be able to work 11:00am to 10:00pm plus weekends (40 hours)Shifts are:10:00am to 7:00pm10:30am to 7:30pm11:00am to 8:00pm1:00pm to 10:00pmJob Purpose- Provides front line, direct contact with customers when filing claims over the phone.- Informs customers of the organization's products and/or services.Primary Job Account-abilities/Responsibilities- Files claims by collecting pertinent information from customers.- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.- Processes and determines coverage by reviewing forms and other applicable records.- Maintains professionalism and effectively interacts with all contacts, both internal and external.- Maintains department quality standards and performs job duties as directed by supervisorBasic Qualifications Required - Experience, Skills, and Knowledge- High School diploma or GED equivalent- Minimum of 6 months of customer service experience (Call Center Preferred)ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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