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Customer Service Specialist

Manpower Attleboro, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Ideal candidate is someone with a track record of high performance in a customer service role, and who has a “Customer First” mindset. The person must be skilled at using interpersonal skills to negotiate, and resolve internal and external customer needs. They should prior experience with working in teams, have strong business acumen, proven success in supporting order management, and problem solving skills related to customer satisfaction.

Key Results:
• Well connected to and highly responsive to our customers’ needs
• Responsive and timely in interfacing with customers on orders, issues and inquiries
• Team player with willingness to be flexible and assume additional responsibilities to support customers’ needs

*Detailed Posting Description

Primary responsibilities include:
• Knowing your Customers’ needs/expectations and develop lasting professional relationship
• Provide exceptional customer service by utilizing tools/processes to drive customer satisfaction
• Provide timely and accurate information to customers regarding their order status, and inquiries
• Monitor daily the drop in and drop outs of demand, with special emphasis within the lead time window and the quarter NR window. Discuss production options with the Make Site proactively
• Work with Make Sites and Warehouses to resolve issues before they impact the customer
• Ownership of order management to meet customer expectations (order entry, expedites, date changes etc.)
• Discuss with customers the allocation options that have been provides by the planning teams during periods of capacity or material constraints. Ensure that customers minimum production needs are satisfied
• Publish monthly customer scorecards – delinquent backlog trend,
• Initial customer contact/Sensata liaison for Quality related issues and final disposition with complete follow up to ensure customer satisfaction
• Registering new customer account information, initiating credit references, and other accounting related information with set up of new accounts.
• Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.
*Job Requirements
• Associates degree in Business related field and/or equivalent 2-3 years Customer Service experience in a manufacturing environment preferred
• Experience in interfacing with customers, in a fast moving, high growth, and global company
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
• Experience with Order Entry and ERP planning systems (Oracle knowledge and EDI experience a plus)

Skills & Competencies:
• Understanding of customer needs and ability to maintain high levels of customer satisfaction
• Team player with, drive and strong communication skills – oral and written
• Flexibility in other assignments and able to multi-task.
• Address difficult issues, and provide clear direction to resolve effectively
• Flexibility and able to multi-task
• Analyze, determine root cause and resolve customer issues.
• Strong organization, planning and time management skills to satisfy customers
• Strong personal and professional ethical values and integrity
Required Skills
Skills & Competencies:
• Understanding of customer needs and ability to maintain high levels of customer satisfaction
• Team player with, drive and strong communication skills – oral and written
• Flexibility in other assignments and able to multi-task.
• Address difficult issues, and provide clear direction to resolve effectively
• Flexibility and able to multi-task
• Analyze, determine root cause and resolve customer issues.
• Strong organization, planning and time management skills to satisfy customers
• Strong personal and professional ethical values and integrity
Required Education
2-3 years Customer Service experience in a manufacturing environment preferred
Required Years of Experience
Associates degree in Business related field preferred

Manpower

Why Work Here?

Safe and clean working environment! Great company culture! Long term growth opportunities available!

About ManpowerGroup ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower®, Experis®, Right Management® and ManpowerGroup® Solutions – creates substantially more value for candidates and clients across 80 countries and territories and has done for 70 years. In 2018, ManpowerGroup was named one of the World's Most Ethical Companies for the ninth year and one of Fortune's Most Admired Companies for the sixteenth year, confirming our position as the most trusted and admired brand in the industry. See how ManpowerGroup is powering the future of work: www.manpowergroup.com ManpowerGroup is an EOE/AA/Vets/Disabled Employer

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Attleboro, MA
USA

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