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Customer Service Representative

Manpower Carlsbad, CA
  • Posted: over a month ago
  • $14 to $15 Hourly
  • Full-Time
  • Benefits: Medical, 401k, Dental

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Outbound and inbound phone calls
  • Account maintenance
  • Data entry
  • Provide patients with product and service information
  • Up-sell products and services
  • Work with referral sources and doctor’s offices in a professional matter
  • Identify, research and resolve patient requests and complaints
  • Request prescription and insurance updates to ensure account accuracy
  • Generate documents for patients and doctors offices
  • Recognize and correct any incorrect information in patient accounts
  • Maintain a high level of shipments and phone calls
  • Research and resolve any shipment or account issues
  • Verify Shipment Eligibility
  • Recognize and recommend any process improvement ideas

Qualifications:

  • High School Diploma or equivalent
  • +37 wpm typing speed
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Manpower

Why Work Here?

Fulltime

Address

Carlsbad, CA
USA

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