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Call Center Representative

Manpower San Diego, CA
  • Expired: 26 days ago. Applications are no longer accepted.

Job Title: Call Center Customer Service

Location: San Diego, CA.
Monday-Friday – 6am-8pm
Saturday – 7am-6pm

Duration: Full time

Pay: $19 per hour depending on experience

Position Summary:
Our client is looking to add a Call Center Customer Service agent to support to growing business and needs of the Company. The call center agent will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their financing loan. This role will require a high level of professionalism and the ability to stay calm and collect when speaking with customers.


Responsibilities:

· Answering first-level calls from customers who have questions about anything related to the system they purchased

· Assisting customers by helping them make payments

· Communicate and coordinate with internal departments

· Follow up on customer interactions

· Provide feedback on the efficiency of the customer service process

· Perform customer verifications

· Keep concise and detailed documentation on customer calls and accounts

· Other projects and tasks as the role evolves


Qualifications:

· Having thrived in a team-oriented, collaborative and fast-paced environment

· 1-2 years’ call center experience: consumer, mortgage, auto, etc. preferred

· Clear, professional verbal communications skills

· Ability to effectively summarize information

· Ability to refresh between calls so that every customer is met with a positive and welcoming greeting

· Superior listening and problem-solving skills

· Possessing a vibrant, energetic attitude with a strong desire to help customers

· Time management and organizational skills

· Basic PC use and typing skills

· High school degree or equivalent required

· Knowledge of lending best practices: experience in fields such as mortgage, escrow, title, or accounting a plus



Manpower is the global leader in contingent and permanent staffing, helping organizations and job seekers succeed by connecting the potential of people with the ambitions of business.

Manpower is an Equal Opportunity Employer (EOE/AA)

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San Diego, CA
USA