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Call Center- Customer Advocate for Commercial Customers $15.25 HR

Manpower Boise, ID

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Call Center- Customer Advocate for Commercial Customers  $15.25 HR

 

Join award-winning team providing outstanding customer service in our contact center environment. CA's receive, research and respond to inquiries from members, healthcare providers, and team members relating to benefit, claim or enrollment queries on our lines of business.

 

Monday-Friday starting as early as 7am, some shifts finishing as late as 7pm; some Saturdays 8a-12pm. Work periodic overtime as requested

Work on Site

 

We're seeking Customer Advocates with:

·       Previous experience in contact/call center, customer service, health insurance, and/or medical office will help support your success in this position

·       Phenomenal verbal and written communication

·       Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, strong

·       general computer skills, and high comfort level in intranet/internet navigation

·       Problem solving and basic math skills

·       Ability to effectively help people through different health and benefits scenarios, while maintaining professionalism and compassion

What your day may look like:

You'll be researching and responding to telephone and electronic inquiries. This may include

·       initiating inquiries, logging address changes, completing duplicate or replacement identification card requests.

·       Entering Primary Care Physician change requests, check tracers, conducting pharmacy research, and written communications.

·       Educate and answer questions regarding member benefits and claims.

·       Maintaining performance guidelines

·       Adhere to schedule and metrics

Manpower is an equal opportunity employer.

Company Description
About Manpower
Manpower® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower®, Experis®, Right Management® and ManpowerGroup® Solutions – creates substantially more value for candidates and clients across 80 countries and territories and has done for 70 years. In 2018, ManpowerGroup was named one of the World's Most Ethical Companies for the ninth year and one of Fortune's Most Admired Companies for the sixteenth year, confirming our position as the most trusted and admired brand in the industry. See how Manpower is powering the future of work: www.manpower.com
Manpower is an EOE/AA/Vets/Disabled Employer

Manpower

About Manpower Manpower® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower®, Experis®, Right Management® and ManpowerGroup® Solutions – creates substantially more value for candidates and clients across 80 countries and territories and has done for 70 years. In 2018, ManpowerGroup was named one of the World's Most Ethical Companies for the ninth year and one of Fortune's Most Admired Companies for the sixteenth year, confirming our position as the most trusted and admired brand in the industry. See how Manpower is powering the future of work: www.manpower.com Manpower is an EOE/AA/Vets/Disabled Employer

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Boise, ID
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